Our Mission
For more than 20 years, Press Ganey has led the health care industry with a clear mission based on:
- Partnership. Press Ganey works with more than 7,000 health care organizations, including nearly 40 percent of U.S. hospitals—to measure and improve their quality of care.
- Results. Because millions of patients, employees, and physicians complete our surveys annually, we can offer the industry's most comprehensive comparative databases.
- Solutions. By transforming our survey results into action plans and improvement strategies, we help our clients achieve growth and success they can measure.
- Support. Clients turn to us for the industry's largest databases of comparative customer feedback, as well as actionable survey data, resources for crafting action plans, and unparalleled customer service.
- Care. At Press Ganey, we walk the walk and talk the talk, fostering a caring work environment staffed by committed, empowered, entrepreneurial individuals.
Our Philosophy
At Press Ganey, we consider the whole picture, to help our clients achieve success on every level.
Strong financial results are critical but are not the entire story.
Organizational strength lets health care leaders act upon the needs of all groups, including patients, employees, and physicians.
Community outreach, the hallmark of a flourishing organization, enables health care providers to give back to everyone involved.
Health care is a unique industry in which success is not measured simply by financial returns. The most successful health care organizations act upon the needs of all customers, both internal and external, to improve the delivery of care and achieve organizational results. The return on investment— from improved customer perceptions and engagement to better clinical outcomes and financial results—allows health care providers to give back to their communities and their stakeholders while reinvesting in their customers.
Press Ganey's consulting services are extensive, focusing on improvement and catering to your organization's specific needs.
Consulting throughout the process—from survey setup and data interpretation to onsite training and improvement guidance—is part of being a Press Ganey customer.