A Cultural Approach to Patient Safety

Safety Culture Solution: The Press Ganey advantage

Successful organizations understand that culture is a significant driver of performance. It's not their processes that set them apart, but their collective attitude about the ways they deliver their products and services – in other words, their culture. Ordinary safety assessments end with the delivery of a report, but that’s not even half-way to the destination. Press Ganey stays with you through the entire process to ensure you get more than a report – you get a complete and seamless solution including:

• Proprietary analysis
• Identification of prioritized issues and improvement opportunities
• Consultant-guided solutions
• Online Action Planning®
• Quality and performance improvement
• Continued monitoring for sustained progress
• Webinars, online forums and proprietary resources

Resources and information you will find on our web site:

• Safety Culture Pulse Report
• Webinars
• Case Studies: Press Ganey Insights
• White Papers: Press Ganey Insights

Article

"Safety and Satisfaction: Where are the Connections?"
Patient Safety & Quality Healthcare, May/June 2008
By Robert Wolosln, research product manager, Press Ganey Associates, Inc.
Patient safety and patient satisfaction should go hand-in-hand. Hospitals ought to be able to provide care that is safe and meets or exceeds patient expectations for service quality. Similar practices (e.g., open communication among staff members) and values (e.g., patient- and family-centered care) contribute both to safety and satisfaction.

Full-circle process

Look beyond surveys that are self-administered, time-consuming and a logistical nightmare. Look to Press Ganey for a smooth, easy process that allows you to focus on the most important thing: a strong safety culture that will save lives.

Contact a Press Ganey representative about our Safety Culture Solution today.


Proud sponsor of the: