A Guiding Hand

With Press Ganey, you are never alone in your improvement efforts. We truly are your Partners in Improvement. We offer you guidance with everything from how HCAHPS works and how eCompass operates to how to better run your health care organization, with satisfaction and safety in mind. We’ve divided this support into two categories—improvement resources and reference materials.

Improvement Resources

This is where clients should go for access to best practices published in the Satisfaction Monitor and Briefings. Quickly put your hands on white papers, case studies, and webinars according to your interest—patient, employee, physician, or safety. And you won’t want to miss Press Ganey’s definitive reports (Pulse and Checkup Reports) on the quality of American health care as evaluated by patients, employees, and physicians.

Reference Materials

These resources answer clients’ fundamental questions on how Press Ganey’s eCompass electronic reporting system works, HCAHPS guides, how to read and utilize the electronic reports, when reports are due, etc.