Patient-Centered Emergency Department Care
Emergency Departments face growing demands that threaten to compromise their quality of care. But a positive experience in the ED is more important than ever – it can translate directly into increased volume throughout your organization.Press Ganey gives you the tools and resources to uncover problem areas in your ED and improve them. Our areas of expertise include those specific to the ED – consistent patient-centered care by shift, combining fast track services with patient-centered initiatives, and generating physician buy-in and consistency with patient interactions. We also help apply organization-wide initiatives to the ED – from service standards and accountability to staff alignment and recognition.
Resources and information you will find on our web site:
2009 Emergency Department Pulse Report This in-depth report is the definitive source of hospital emergency department quality from the patient's perspective. The report features the findings of 1.5 million patients at more than 1,600 emergency departments throughout the nation. More reports
Articles
"A Spark of Life in the ED: The Oconomowoc Experience" Press Ganey Partners, March/April 2009
Read the story of how Oconomowoc Memorial Hospital tackled obstacles and improved patient satisfaction in the ED.
Return on investment (ROI) resources
Press Ganey has developed a series of tools and resources to demonstrate the potential ROI of patient satisfaction for your organization.
Press Ganey clients have access to the industry's most extensive collection of performance improvement resources, from research and best practices to networking and consulting.