Home Health and HH-CAHPS Resources

Press Ganey is prepared to help its Home Health Care clients implement HH-CAHPS and to guide their improvement efforts. We have successfully helped our hospital clients implement HCAHPS – nearly half of HCAHPS-participating hospitals partner with Press Ganey to improve their performance – plus, Press Ganey has the most clients performing in the top five percent nationally.

HH-CAHPS Webinar: Best Practices and Improvement Planning

This complimentary webinar provides an up-to-date snapshot of HH-CAHPS implementation and includes important updates from CMS. You will learn what is expected of you as an agency and how value-based-purchasing will affect your success. This webinar was designed for both the newcomer, as well as the experienced CAHPS® participant.
View Webinar

The Integrated Advantage: For HH-CAHPS and Quality Improvement Success

Press Ganey's Integrated Advantage survey takes you beyond measurement for the sake of compliance. We pair the required CAHPS® questions with Press Ganey patient-centered home health survey questions for a more comprehensive survey tool. This survey provides the insight and added depth your agency needs to achieve sustainable improvement. The Integrated Advantage survey can truly enhance your quality improvement efforts, helping you get maximum value from your agency's resources and providing you critical CAHPS data before it is publicly reported.
» Integrated Advantage Information Sheet PDF

Other Home Health and HH-CAHPS resources you will find on our web site:

For more information

Get started on your journey to HH-CAHPS success. E-mail: homecare@pressganey.com or phone: 877.840.7328.

Articles

"Preferred Vendor Spotlight: Press Ganey Associates, Inc."
www.vnaa.org (Visiting Nurse Associations of America),
Oct. 19, 2009

"CMS: CAHPS delayed 6 months to let agencies focus on OASIS-C"
Home Health Line, Nov. 9, 2009

"CAHPS Impact Report: New Medication Questions Could Impact HHAs’ Patient-satisfaction Scores"
Home Health Line, Sept. 7, 2009

"CAHPS Prep: Set Up Process to Collect Patient Info, Budget for Costs"
Home Health Line, Aug. 24, 2009

News

11/02/09
CMS Announces Six-Month Delay for Implementation of HH-CAHPS

10/26/09
Two Important HH-CAHPS changes announced by CMS

10/12/09
Authoritative Report on Home Health Care Experiences Released by Press Ganey

10/05/09
Free Webinar Series to Prepare Medicare-Certified Home Care Agencies for HH-CAHPS

10/01/09
CMS Approves Press Ganey as a Qualified Home Health Care CAHPS Survey Vendor

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HH-CAHPS
WHAT: HH-CAHPS is a new survey for Home Health Care Agencies

REQUIRED: Of all Medicare-certified home health care agencies with 60 or more patients per year

WHEN: Must start in 3rd Quarter 2010*. Survey results beginning with October 2010 visits will be publicly reported**.

WHY: All agencies will be motivated to focus on patient-centered care if results of the survey assessing patients’ perception of care provided are made public

HOW: All agencies MUST use an approved vendor and cannot conduct surveys themselves.

WHO: Press Ganey is the most experienced vendor in the industry and offers easy implementation and seamless service from conducting the survey to submitting the data on your behalf.

* Must start in 3rd Quarter 2010 to be eligible for October’s national implementation.

** Lose a portion of market basket update if you fail to participate.