Press Ganey Insights

Medical practice case studies

Toward the Efficient Medical Practice: Physicians Gaining Greater Patient Satisfaction through Process Changes
Providing high-quality care and service is critical to keeping patients satisfied and loyal. In the medical practice setting, achieving those goals involves identifying process improvements – such as scheduling, patient flow and improved communication – that hold the greatest promise for increasing patient satisfaction. A small but growing number of practices are going further, looking to reorganize into the medical home model of care. This article examines the experiences of three practices that have successfully implemented some of these changes to improve their delivery of patient-centered care. (2009)

Medical Practice Top Improvers – A Resource of Innovations and Best Practices
Learn about Press Ganey clients that made significant medical practice changes and experienced dramatic increases in patient satisfaction scores. (2007)