Keeping You in the Know

Depend on Press Ganey for up-to-the-minute industry news and the latest trends on health care satisfaction and improvement. Stay in the loop with:

Improving Health Care: Letters from Our CEO

Melvin F. Hall, Ph.D., Press Ganey’s President and CEO, regularly offers his perspective on the current state of health care delivery.

Satisfaction Monitor

Our bimonthly magazine for clients features best practices on achieving patient, physician, and employee satisfaction as well as building a culture of safety and employee engagement. You’ll also find compelling first-person customer success stories and informative white papers from Press Ganey researchers.

HCAHPS Information

The Centers for Medicare and Medicaid Services (CMS) will begin public reporting of inpatient hospital care experiences in 2008 with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey. Get the latest information from CMS here.

CG-CAHPS Information

The Clinician and Group CAHPS (CG-CAHPS) survey is a standardized tool to measure patient perceptions of care provided by a physician in an office setting.

HH-CAHPS Information

The Home Health CAHPS (HH-CAHPS) survey is currently in development. When completed, it will be a standardized tool to measure patient perceptions of care provided by Medicare and Medicaid certified Home Health Care Agencies.

News Archive

Looking for a story you previously saw posted on our website? Visit the archives for past news coverage.

Briefings eNewsletter

As a Press Ganey client, you’ll receive our e-newsletter, Briefings, twice a month—delivered right to your mailbox. The fast-reading update provides the latest international health care news, best practices on improving patient safety and care, resources for creating an engaging working environment, plus alerts to upcoming Press Ganey events.

Book Review

Want to know which new health care industry books are must-reads? Refine your reading list with our staff book reviews.