The Latest News and Best Resources

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Top 10 most costly, frequent medical errors

Avoidable medical errors added $19.5 billion to the nation's health care bill in 2008, according to a claims-based study conducted by Millman, Inc. on behalf of the Society of Actuaries (SOA). The report lists the 10 most expensive errors in health care settings. Read more.

Text messages shoot back ER wait times

Add MetroWest Medical Center in suburban Boston to the list of hospitals that allow patients to avoid long ER waits by texting in to learn the wait time, the Boston Globe reports. To use the service, patients text 63311 to 437-411. The ER wait times will be texted back immediately. Read more.

For urgent and emergent cases, which one goes to the OR first?

When several patients needing urgent or emergent surgery arrive at a hospital simultaneously, who decides which case goes to the OR first? For true emergencies, the decision is generally straightforward, with the patient rushed into the first available room. But in many other situations, the decision is not as clear. Read more.

Sullenberger, Frist, Reinhardt to keynote at 2010 National Client Conference

The 2010 Press Ganey National Client Conference features an outstanding line up of nationally recognized speakers discussing timely and important topics.

• Chesley "Sully" Sullenberger, the pilot of "The Miracle on the Hudson;" will share his unique perspective on Preparing for Excellence: Leading Your Team to Success.
• The Honorable William "Bill" Frist, MD, former U.S. Senate Majority Leader and leading authority on health care policy, will draw on his background as a surgeon, policy maker and citizen to discuss Health Care in America: If Cost Control is the Question, What is the Answer?.
• Uwe Reinhardt, PhD, renowned health care economist, will examine the changes and opportunities that face the health care industry today in his insightful analysis of The Economics of Health Care.

In addition to these outstanding keynotes, practical, actionable insights and best practices will be shared in almost 50 breakout sessions. For more information or to register, visit http://conference.pressganey.com .

 

Facilitating brainstorming

Each emailed issue of Briefings highlights a different Solutions Starters topic to help jump-start your improvements. Solutions Starters provide best practices, research, and tools to help you improve the delivery of health care. Solutions Starters are available on Press Ganey Online and from your Press Ganey Account Manager.

Q. We want to work with staff from individual units to brainstorm ideas for improvement. What can we do to make these sessions more productive?

Forum highlights

The Online Forum is the nation's largest online community dedicated to health care performance improvement and networking. Connect with over 20,000 Press Ganey client members to share knowledge, explore best practices and discover solutions to the challenges you face every day. To view resources listed below, click here to register.

Compassion fatigue https://www.pressganey.com/forum/showthread.php?t=6974

Discharge gifts https://www.pressganey.com/forum/showthread.php?t=6969

On the spot awards https://www.pressganey.com/forum/showthread.php?t=6927

From Press Ganey Partners

Press Ganey Partners, Press Ganey's bi-monthly client magazine, features best practices and first-person success stories, as well as relevant health care news at the national level. If you do not currently receive Press Ganey Partners, contact your Account Manager.

Collaboration in an academic medical center
A doctor and a nurse practitioner share the clinical load at the University of Chicago. Read this article.