The Latest News and Best Resources

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'Meaningful Use' Tops List of Concerns in New Health IT Survey

Concern about meeting the "meaningful use" criteria for electronic health records is dominating the concerns of health care providers across the country, according to the latest annual IT survey from Modern Healthcare. Read full article.

Each Stage of a Nursing Career Offers Opportunities

Whether you're newly hired or almost retired, now is the time to take charge of your career. Being proactive can go a long way toward developing a satisfying career for life, according to experts. Read full article.

The Most Frequent Error in Medicine

The most frequent error in medicine seems to occur nearly one out of three times a patient is referred to a specialist. Read full article.

Register Now for Any of the 2010 Regional Education Symposiums and Receive Special Pricing

Special pricing for all locations:
$199 for current Press Ganey clients
$299 for non-clients

At this year's symposiums, you can learn to:

• Make the magic happen at your organization by embracing Walt Disney's unique vision and business practices.
• Create a winning marketing strategy by listening to what your community has to say.
• Gain insight into what it takes to bring home the Malcolm Baldrige National Quality Award and the rewards the process can yield.
• Realize operational efficiencies and ROI by eliminating costly patient flow bottlenecks.

Special pricing is now available - contact your Press Ganey representative for details, or email us at symposiums@pressganey.com. See our web site to register and for more details.

 

Time Is Running Out! Don't Miss the March 15 Deadline!

The 2010 Success Story call for submissions is almost over - submit your story today! Each year, we ask clients to submit their quality improvement experiences to be considered for our Success Story Award. Winning organizations will be invited to share their improvement stories with their peers at Press Ganey's National Client Conference. Your story will inspire others and prove that exemplary service can become an integral part of daily operations.

2010 Guidelines (instructions and examples)

Online Submission Form

Follow Our Experts' Blog

Press Ganey's blog, Improving Health Care, showcases many of our experts on all areas of health care improvement. Read new posts each week at ceoblog.pressganey.com. You can also read about our Consulting Group experts on our web site.

 

Managing Familial Relationships and Privacy Issues

Each emailed issue of Briefings highlights a different Solutions Starters topic to help jump-start your improvements. Solutions Starters provide best practices, research, and tools to help you improve the delivery of health care. Solutions Starters are available on Press Ganey Online and from your Press Ganey Account Manager.

Q. Some of our patients come from a culture where family is actively a part of their health care decisions. How do we manage these cultural differences in light of HIPAA and other privacy concerns?

 

Forum Highlights

The Online Forum is the nation's largest online community dedicated to health care performance improvement and networking. Connect with over 20,000 Press Ganey client members to share knowledge, explore best practices and discover solutions to the challenges you face every day. To view resources listed below, click here to register.

Managerial Expectations Regarding Patient Experience Data https://www.pressganey.com/forum/showthread.php?t=6435

Point-Based Reward & Recognition Programs https://www.pressganey.com/forum/showthread.php?t=6418

Thank-You Cards for Physicians https://www.pressganey.com/forum/showthread.php?t=6481

We want to know! We currently have two polls on our Forum regarding this year's Regional Education Symposiums. Please take a moment to answer our questions.

Have you heard about the 2010 Regional Education Symposiums? https://www.pressganey.com/forum/showthread.php?t=6431

If you're not planning on attending a Press Ganey symposium this year, please tell us why. https://www.pressganey.com/forum/showthread.php?t=6432

From Press Ganey Partners

Press Ganey Partners, Press Ganey's bi-monthly client magazine, features best practices and first-person success stories, as well as relevant health care news at the national level. If you do not currently receive Press Ganey Partners, contact your Account Manager.

Building on a Culture of Excellence
Elevating quality and service to the next level at Hospital for Special Surgery in New York City. To read this article, click here.