What Can We Do for You?

You’ll see Press Ganey’s holistic approach to improving your organization’s quality in all of our products, services, and methods.

Clients achieve the best results by focusing on every key constituent group—patients, employees, and physicians—across care settings. Because we help you analyze and act on this feedback simultaneously, your organization can make exponential progress.

Patient Satisfaction

Because patients are your ultimate customers, their satisfaction is crucial. Our services will show you how to increase patient satisfaction in a variety of settings, including hospital, medical practice, and home health care environments.

HCAHPS Integrated

HCAHPS is a public reporting initiative in which adult patients rate their experiences of hospital care and services. Beginning in 2008 the Centers for Medicare and Medicaid Services will publicly report HCAHPS results for consumers. Press Ganey provides cost-effective solutions that enable our clients to collect, analyze, respond to, and publicly report their HCAHPS results.

Safety Culture

Improving patient safety leads to better clinical outcomes, fewer preventable errors, and, ultimately, saves lives. At Press Ganey, we know a culture of safety grows from your medical team’s values, so we focus not only on the technology and system design of creating a safety culture but on all-important human behavior as well.

Employee Satisfaction

A satisfied workforce reduces costly turnover, maximizes patient and physician satisfaction, and increases overall efficiency. Press Ganey helps you gauge your employees’ perspectives and maximize their satisfaction.

Physician Satisfaction

A critical link in any health care organization, physicians drive referrals and admissions and affect organizational efficiency and patient satisfaction. Increasing their satisfaction creates positive results that ripple throughout an organization.

Additional Services

Press Ganey also offers a wide selection of surveys in a variety of specialty areas, including: Long-Term Acute Care Hospitals (LTACH), Inpatient and Outpatient Rehabilitation, Inpatient and Outpatient Behavioral Health, and Urgent Care.

Comments: The Voice of the Customer

Get the full picture of what your customers are really saying about your facility, your service, and your quality of care. Customer comments provide added depth and focus to the quantitative data your organization uses for quality improvement initiatives.