Understanding Patient Satisfaction—From the Inside Out

With more and more talk of consumer choice and transparency in health care, you can't help but realize the growing importance of patient satisfaction.

But how does your health care measure up with patients? Understanding patient perceptions will help your organization focus its improvement efforts, deliver excellent clinical care, develop loyal customers, and improve its bottom line.

Press Ganey's national client database will help you do just that—with meaningful benchmarking and actionable data. We offer patient satisfaction services across a variety of health care settings, including:

• Inpatient. As the leader in service quality measurement and improvement, over 40% of the nation's hospitals partner with Press Ganey to improve patient care delivery. Our clients outperform the competition in public measures of patient satisfaction and earn national recognition for their excellence.
• Emergency Department. Long wait times and other negative ER experiences affect a patient's decision to choose your hospital for additional services. Understanding what drives patient perceptions will help you implement processes that manage patient expectations and your hospital's reputation.
• Outpatient. A patient's first encounter with a health care facility is often as an outpatient—and that experience can influence the decision to return for inpatient care. Improve outpatient care perceptions with our best practice resources and see how your organization stacks up in our database, complete with 60 specialty breakouts for direct service line comparisons.
• Ambulatory Surgery. Becoming the ambulatory surgery center of choice is dependent upon your ability to create a supportive care environment and ensure superior clinical outcomes. For evaluation purposes, tap into Press Ganey's comprehensive database—including 21 specialty breakouts for direct service line comparisons. Use our best practice resources to better understand patient needs and exceed expectations across surgical procedures.
• Medical Practice. As costs outpace revenues and margins shrink, patient satisfaction becomes essential to your medical practice's success. Press Ganey zeroes in on the unique needs of medical practices with improvement resources to measure patient satisfaction, increase physician and staff productivity, and improve your bottom line.
• Home Health. Patients choose home health agencies based on public perceptions, hospital and physician recommendations, and employee enthusiasm. To stand out from the competition, let Press Ganey take you from patient satisfaction survey to solutions—all specific to the home health environment. Press Ganey also serves your hospice and home medical equipment needs.
  

The concept of improving patient satisfaction as a means to improve the quality of health care is not a new concept to Press Ganey. It's our business and has been for more than 20 years.

Want to dig deeper? Read our supporting research and analysis on the value of patient satisfaction across health care settings.

Ready to get the inside track on patient satisfaction? Contact a Press Ganey representative today.