HCAHPS: Press Ganey Hospitals Outperform
The just-released, publicly reported HCAHPS results reveal Press Ganey partner hospitals outperform their peers. Press Ganey clients scored higher than non-clients on both the Overall rating and Likelihood to Recommend, and are more likely than non-clients to be in the top of the HCAHPS database.
Press Ganey's Complete HCAHPS Solution
Press Ganey offers the complete solution to drive HCAHPS performance, quality improvement, and bottom-line results.
A Complete Picture of Patient-Centered Care
Our quality improvement solution integrates the HCAHPS tool with Press Ganey’s quality improvement questions, allowing for a greater level of depth and insight into patient perceptions of care. Measuring how patients evaluated the patient-centeredness of the care experience, and providing the opportunity for comments on all aspects of care, ensures you are not missing any key drivers or leading indicators.
Press Ganey gives you:
- Your HCAHPS public report measures so you can track your outcomes and manage the data seen by your community.
- Additional quality improvement measures that drive those outcomes, providing actionable information for your improvement efforts.
- Unit-specific priorities to empower staff at the unit level to drive continuous quality improvement.
- Patient comments to add depth and understanding to the data, collect specific ideas for improvement, and encourage and inspire staff.
Exceptional HCAHPS Resources
Public reporting of HCAHPS results make improvement a competitive necessity. In addition to our complete solution to improving patient satisfaction, only Press Ganey provides the resources necessary for focused quality improvement specific to HCAHPS:
- A current industry comparison to more than 48% of hospitals participating in HCAHPS.
- HCAHPS-specific priority indices, allowing you to focus your efforts on the critical drivers impacting your organization’s HCAHPS outcomes.
- Continuous access to HCAHPS results and benchmarking—at both the domain and individual question levels—so you can see the results of your improvement efforts immediately.
- Solutions using evidence-based best practices.
- More than 100 dedicated Consultants providing continuous improvement guidance and focused action plans.
Understanding HCAHPS
To gain a better understanding of HCAHPS, its history, updates, etc., click on the following:
Press Ganey clients have access to the industry's most extensive collection of performance improvement resources, from research and best practices to networking and consulting.