Cutting Edge Technology on Your Desktop

Press Ganey Online gives you 24-hour access to comprehensive data and performance solutions. The online suite contains powerful data-analysis tools and access to the information you need to succeed – all of which you can customize to your organization.

The Press Ganey Online suite includes these powerful elements:

• infoEDGE®: Custom Data Analysis Made Possible
  From pinpointing correlations between service and satisfaction to demographic benchmarking to garnering real-time customer comments, infoEDGE makes data analysis and peer comparison simple, relevant, and useable. And you can share reports conveniently, with automatic spreadsheet importation and PDF generation.
• Hot Comments: When a Quick Response Really Matters
  When customers comment, you’ll know it with Hot Comments. Our automatic notification system sends email alerts when survey comments contain key words (which you select) resulting in fast, effective responses.
• Flash Reports: High-Level Performance Overview
  Shape strategy with Press Ganey’s Flash Reports. These deliver charted trending information, including your organization’s goals, provide one-page executive overviews, and more.
• PaGER: Fast and Easy Report Distribution
  Press Ganey’s Electronic Reports tool starts with file management for data files, reports, and manuals and continues as an electronic delivery system for quarterly paper reports. All PaGER files are downloadable for easy distribution.
• Solution Report: Targeted Advice on Tough Questions
  Have a particular survey question that’s become an organizational sticking point? Use our custom Solution Report to generate best practices and strategies to improve performance.
• User Maintenance: Organization-Wide Account Management
  With Press Ganey’s flexible custom tools, your account administrator can establish, delete, or modify up to 400 individual account logins, permission levels, and PaGER and Hot Comments email alerts for the entire organization.