Patient-Centered Outpatient Care

Outpatient is one of the most competitive – and most profitable – departments, and the first point of contact for many of your patients. Position your organization to earn their business across all care settings.

Peer comparisons within the largest national outpatient provider database – complete with 60 specialty breakouts for direct service line comparisons – will help you create an outpatient experience that differentiates your organization from the competition..

Resources and information you can find on our web site:

• Pulse Reports
• Webinars
• Case Studies: Press Ganey Insights
• White Papers: Press Ganey Insights

2009 Outpatient Pulse Report
Outpatient service facilities play an instrumental role in the nation's health care system, and a recent report from Press Ganey illustrates how satisfied U.S. patients are with their treatment. Patient satisfaction with outpatient services has reached a five-year high, according to Press Ganey's 2009 Outpatient Pulse Report: Patient Perspectives on American Health Care. More reports

Return on investment resources

Press Ganey has developed a series of tools and resources to demonstrate the potential ROI of patient satisfaction for your organization.