Operational Consulting that Drives Quality – and Profits – Up

Smoothing out the peaks and valleys for dramatically improved ROI

The effective management of the variability of patient flow is the solution to operational issues such as:

• Emergency department (ED) overcrowding and diversions
• Lack of available routine and ICU beds
• Frequent bumping of elective surgery cases
• Overburdened nursing resources

You can find the following resources on our web site:

• FAQs: Frequently Asked Questions
• Webinars
• Case Studies: Press Ganey Insights
• White Papers: Press Ganey Insights
• Articles: PatientFlow In the News

Press Ganey's PatientFlow Optimization brings together the expertise, proprietary tools and experience to accurately analyze the operations of your hospital – and implement clear and effective clinical solutions for significantly positive outcomes.

Combining the power of hard and soft sciences

Through rigorous data analysis and queuing theory within a three-phase collaborative approach, Press Ganey's team of PatientFlow Optimization experts determines the capacity necessary to accommodate unscheduled demand within clinically acceptable times and thereby:

• Expand the number of patients that can be treated
• Reduce patient wait times and ED overcrowding
• Eliminate delays in surgeries
• Reduce nursing overload and overtime
• Improve doctor, nurse and patient satisfaction
• Improve patient quality of care and safety
• Reduce cost and increase revenue

All these favorable outcomes can be achieved without any incremental investment in capital or staffing. The benefits go well beyond the pure financial to encompass improved physician, nursing and patient satisfaction. The consequences of doing nothing are upset doctors, distraught nurses, unhappy patients, and, perhaps – most serious – growing quality of care issues.