Patients Tell You What to Improve

At Press Ganey, we know that when patients are satisfied, it goes beyond warm and fuzzy feelings about their experience. Studies show satisfied patients are more likely to adhere to medical advice and that emotional distress during a health care experience can actually hinder a patient’s ability to heal.

How do patients size up your health care environment? Find out with Press Ganey’s Patient Satisfaction Surveys and discover how to target your improvement efforts where they matter most.

Remember, satisfied patients become loyal patients—ones who will not only return but who will refer friends and family to your facility as well.

Want to dig deeper? The Press Ganey case studies, white papers, and webinars below provide in-depth research into the value of patient satisfaction in hospital, medical practice, and home health settings.

Acute Resources

This is a library for hospital settings, including inpatient, emergency, and outpatient. Here you will find Press Ganey’s definitive reports (Pulse and Checkup Reports) on the quality of American health care as evaluated by patients, employees, and physicians. You will also find Press Ganey case studies, white papers, and webinars that cover subjects ranging from ROI to HCAHPS to beginning your Malcolm Baldrige journey.

Medical Practice Resources

Here you will find a collection of resources for the physician’s office, starting with Press Ganey’s Physician’s Office and Outpatient Pulse Report, which provides national patient perspectives on the quality of care in these settings. You will also find Press Ganey case studies, white papers, and webinars that cover subjects ranging from improving wait times to getting your patients to return and other best practices.

Home Health Resources

Delve into these resources for information on improving home health satisfaction, starting with Press Ganey’s Home Care Pulse Report, which provides the national perspectives of patients on the quality of home health care. You will also find Press Ganey case studies, white papers, and webinars that cover subjects ranging from how to use OASIS data for targeted patient satisfaction initiatives to managing the transition between acute and home care and other best practices.