Reports
2008 Hospital Pulse Report
This report is the definitive source on hospital quality from the patient perspective. The 2008 Hospital Pulse Report: Patient Perspectives on American Health Care highlights the findings of 2.7 million patients at more than 1,900 acute care hospitals throughout the nation.
2007 Hospital Pulse Report
This report is the definitive source on hospital quality from the patient perspective. The 2007 Hospital Pulse Report: Patient Perspectives on American Health Care highlights the findings of 2.3 million patients at more than 1,700 acute care hospitals throughout the nation.
2008 Emergency Department Pulse Report
This report is the definitive source on Emergency Department quality from the patient's perspective. The 2008 report highlights the findings of 1.5 million patients at more than 1,600 Emergency Departments throughout the nation.
2007 Emergency Department Pulse Report
This report is the definitive source on Emergency Department quality from the patient perspective. The 2007 Emergency Department Pulse Report: Patient Perspectives on American Health Care highlights the findings of 1.5 million patients at more than 1,500 Emergency Departments throughout the nation.
Physician’s Office and Outpatient Pulse Report
This report is the definitive source on outpatient quality from the patient perspective. The 2007 Physician's Office and Outpatient Pulse Report: Patient Perspectives on American Health Care highlights the findings of 4.6 million patients at more than 6,100 doctor's offices and more than 2,500 outpatient facilities throughout the nation.
Return on Investment
Improving patient satisfaction has a clear and direct impact on your health care organization's bottom line. Research consistently shows that patient satisfaction is closely tied to community reputation, physician and employee satisfaction and engagement, clinical outcomes, and financial results.
Press Ganey has developed a series of tools and resources to demonstrate the potential ROI of patient satisfaction for your organization.
White Papers
Patients, Physicians, and Employees: Satisfaction Trifecta Brings Bottom Line Results
Learn how key stakeholders’ perspectives influence your hospital’s overall satisfaction and success.
Return on Investment in Satisfaction Measurement and Improvement
Learn how patient satisfaction is linked to the concerns of health care executives—revenue/reimbursement, personnel shortages, capacity, physician loyalty, malpractice, and quality of care.
Why Switch from In-House Surveying to Press Ganey?
Learn about the advantages of Press Ganey data interpretation, benchmarking, and best practices through the case studies of four Press Ganey clients.
HCAHPS® Improvement: Targeting Your Efforts
Learn how Press Ganey’s HCAHPS Integrated Inpatient Survey reveals the most effective predictors of HCAHPS outcomes.
Achieving Excellence—Begin Your Journey to the Malcolm Baldrige National Quality Award
Learn about this coveted award process from two program examiners and the 2006 health care division winner.
For access to the corresponding webinar, contact webinars@pressganey.com.
Press Ganey's online analysis tool allows you to drill down into your data and comments and helps engage staff throughout the organization in the improvement process.