Reports
2008 Home Care Pulse Report
This report is the definitive source on home health care quality from the patient perspective, the 2008 Home Care Pulse Report: Patient Perspectives on American Health Care. The 2008 edition highlights the findings of over 211,000 patients receiving care throughout the nation.

2007 Home Care Pulse Report

White Papers

Performance Improvement in Home Health Care: Integrating Clinical and Satisfaction Data at the Patient Level Learn how one agency benefited from examining their integrated data analysis at the patient level.

The CAHPS® Home Health Care Survey (HH-CAHPS): Current Status, Future Implications
Learn how Press Ganey can help you be well prepared for public reporting.

Improving Performance - A Multi-Dimensional Approach for Health Care Providers

Managing the Transition Between Acute and Home Health Care
Learn how to successfully coordinate the patient’s move from your facility to affiliated and non-affiliated home health providers. 

Using OASIS Data to Target Patient Satisfaction Initiatives in Home Health
Learn about the relationship between patient satisfaction, OASIS data, and visit utilization.

Webinars  

Creating Customer Loyalty in Your Home Care Agency
Learn how South Shore VNA implemented an effective strategy to create customer loyalty.  

Create Amazing Home Health Patient Satisfaction Experiences
Learn how Pekin Hospital Home Health and Holy Redeemer Home Care tapped into Press Ganey data to develop successful improvement strategies in employee recognition and performance accountability.

Do You Know the Secret to Home Health Success?
Learn how HomeReach achieved financial, clinical, and market share success in the home health industry.