Building a Better Survey
At Press Ganey, questionnaires are rooted in rigorous research, comprehensive focus groups, and unwavering scientific integrity.
We create standard survey instruments that work. You can count on our:- Reliability. We test questions across hospitals and medical settings for consistency.
- Logic. We evaluate the setting, respondent, and question to choose the appropriate response scale.
- Usability. We keep surveys straightforward to maximize response rates.
- Relevance. We select pertinent questions related to the patient’s overall care evaluation
Press Ganey’s design process draws from a range of information sources, including focus groups, nationwide patient satisfaction surveys, hospital administrator feedback, professional and scientific publications, and the latest research findings on survey design. The result: the health care industry’s most widely used satisfaction surveys.
We test each survey before use. You can trust us to:- Create multiple versions to be tested randomly nationwide.
- Examine response rates, the number of questions answered, and the number of responses to each question.
- Scrutinize patterns of responses.
- Analyze means, standard deviations, and standard errors for each question.
- Conduct item analysis (reliability assessment) on all scales and subscales.
- Screen out items with low total correlation.
- Select the best items to reduce redundancy and questionnaire length.
- Re-examine reliability coefficients if items were deleted.
- Confirm construct, convergent, and divergent validity of the questionnaire.
- Test for predictive validity using regression analyses.
Press Ganey clients have access to the industry's most extensive collection of performance improvement resources, from research and best practices to networking and consulting.