Press Ganey Insights

Hospital White Papers

Physician Help Wanted: Why a New Culture of Partnership in Health Care is Needed
This paper describes the growing problem of recruiting physicians and details emerging practices in physician recruitment and retention, notably Press Ganey's new Physician Partnership Model and Medical Practice Provider Survey instrument. (May 2010)

The Link between Patient Satisfaction and Malpractice Risk
New research on the litigation history of a large, urban medical center builds on the prior evidence of a close correlation between patient satisfaction and the risk of being sued for malpractice. It shows that knowing how patients rate their physicians based on the criteria of "minimum satisfaction," or the lowest satisfaction score they receive, can be helpful in predicting the risk for being named in a patient’s lawsuit. This study also suggests tools for building closer relationships with patients to avoid future litigation. (February 2010)

The Many Returns of Employee Partnership: How an Engaged and Satisfied Workforce Leads to Improved Retention and Outcomes
Rather than focusing on a single aspect of traditional measurement(employee satisfaction), new research has suggested that organizations using the dimensional Employee Partnership model to identify and increase the volume of dedicated employees benefit from improved results on retention, clinical outcomes, patient satisfaction, and an overall return on investment. (November 2009)

Safety Culture and the Disconnect between Front-line Staff and Administrators
In an era when patient safety has become front-page news and the health care industry is striving to incorporate safer patient-care practices, one of the most difficult barriers to overcome is the disconnect between staff on the perceptions of patient safety within organizations. New technologies and procedural implementation have emerged to address and reduce errors, but these efforts require support from the top down to be successful. When staff have differing views of patient safety, consensus on how to combat errors cannot be reached, and improvement efforts cannot be fully implemented. (October 2008)

Partnership: The Next Frontier in Employee Relationships
Today's health care workforce couldn't be more different from its predecessors. Rapidly changing demographics and employees' shifting expectations and motivations are producing a perfect storm in recruitment and retention. An already limited pool of highly talented health care workers is about to become a historically tight labor market, as the ravenous baby boom generation starts consuming health care just as it gobbled up every other product and service – in record amounts. (September 2008)

Physician Partnership: Creating Powerful Relationships
The most successful hospital leaders seize every opportunity to improve their relationship with the medical staff. In addition to business ties, administrators seek a social contract built on a foundation of mutual dependence and shared goals. Yet, it has become more challenging to create those relationships with physicians. (September 2008)

Why Switch from In-House Surveying to Press Ganey?
Hospitals that partner with Press Ganey experience increased response rates, verified and accurate results, improved satisfaction, an enhanced work environment, and – most importantly – improved service quality. Clients who made the switch say the in-house method was not capturing dissatisfied patients because satisfied patients were the most inclined to send surveys back to the hospitals. (February 2007)