GARTNER REPORT

Press Ganey Forsta named a Leader in the 2025 Gartner^® Magic Quadrant™ for Voice of the Customer Platforms for the third consecutive time

Get the full report to see why PG Forsta has been recognized as a Leader for the third consecutive time.

Gartner^® has named PG Forsta a Leader in the 2025 Magic Quadrant for Voice of the Customer (VoC) Platforms for the third time in a row. We believe this recognition solidifies our position as a trusted partner in healthcare experience measurement, analytics, and action, and reinforces our commitment to innovation, AI-driven insights, and expertise across complex, highly regulated industries.

Download the report to find:

• A comprehensive analysis of the Voice of the Customer market and key trends shaping customer experience.
• Why PG Forsta is positioned as a Leader
• How we are evaluated among other Voice of the Customer vendors.
• Critical insights to help you choose the best Voice of the Customer platform for your organization.

Why Press Ganey?

• Enterprise-ready AI and analytics: With data from over 7B patient encounters, 2.3M employee voices, and the nation’s fastest-growing patient safety organization, our AI and predictive analytics deliver unmatched precision and help drive smarter decisions. Effortlessly summarize data, turn that data into insights, compose responses, and recommend actions – in one unified platform.
• Industry-leading expertise that drives action: Trusted by leading organizations across healthcare and health plans, as well as other highly regulated industries, with deep compliance and regulatory support. Our team is led by seasoned executives who have run healthcare companies and care delivery organizations; they understand what’s needed to convert data and insights into change and results.
• End-to-end experience solutions: A unified Human Experience (HX) platform to connect customer, employee, patient, consumer, safety, and other market insights. Visualize and manage all your data in one place while seamlessly connecting with the systems you already use—like electronic health records, HR information systems, enterprise resource planning systems, and customer relationship management tools.
• High customer retention and proven ROI: Our platform delivers measurable results, boosting performance across key experience metrics. With role-specific insights and analysis, we turn data into targeted, timely insights that move the needle.

Gartner disclaimer

Gartner, Magic Quadrant for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, et al., 16 April 2025 Publication

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