Provider & Practice Manager Educational Engagement Series for Heritage Provider Network

These sessions are made available through the collaborative partnership of Anthem and Heritage Provider Network and their affiliated care providers:

Educational training sessions and webinars

• Slide decks will be shared at the end of each session
• Training will be recorded

Select “Register” and follow the instructions. Once you register, you will receive a calendar invite to the email that you provide. You will be able to download the calendar invite directly. You can also save the one click link that will take you directly into the meeting. All meetings have the same password:

• Meeting Password: 123

Overview of the sessions

A positive patient experience is the result of multiple factors that influence trust in healthcare professionals such as competence, communication, caring and showing respect.  In this series, Press Ganey explains user-friendly tactics and tools for providers and team members to enhance their interactions throughout the patient journey.

Based on the industry’s best practices and listening to the patients’ voice, Press Ganey developed user-friendly tactics and tools for Practice Managers to consider as they continue their leadership journey. These sessions will bring value to both the newer and experienced leaders and clinicians in the medical practice office.

Improving Access Without Additional Staff: Access today goes beyond the traditional face-to-face visits. Learn what access means to patients and how to best meet their needs.

Member Experience vs Patient Experience: Patient and member experience are both grounded in human experience. Learn what makes each of these experiences unique and explore the interconnectivity of this vital component of providing those that trust us with their care exceptional experiences.

Annual Wellness Visits: The positive impact of Annual Wellness Visits on establishing and ensuring a plan of action is in place for all patients is well known in healthcare. Learn how they also impact experiences and other areas of quality measurement.

Referral Process: How can we make it less stressful? A vital component of coordinating care for patients, referrals are often an area of friction for patients and clinicians. Learn how to identify, enhance and sustain improvement processes and flows to ensure patients receive timely care.

Little Things That Matter for Patients: There are many factors that go into a patient’s lived experience. Learn about the small things that matter most to patients and what you can do to ensure that they are consistently done throughout your patients visits.

Medication and Lab Result Management: Ensuring patients have appropriate labs completed to best assess their health and develop a plan of care is vital. Medications are often an area that require trust between the patient and provider. Learn how to build trust and foster collaboration with patients to ensure they are engaged in all aspects of their care plan.

Communicating Details with Patients: A multitude of information is exchanged during patient visits. Learn how to engage with patient to ensure that the key takeaways are understood, and a clear plan is in place for next steps.

Enhancing communication – Despite busy schedules and time constraints: Communication between providers and patients often falls short due to daily distractions and hectic schedules. Learn how to connect with patients to improve their experience and your engagement

Teamwork to Implement Change: Impacting change for the positive requires a strong team with a shared vision. Learn how to ensure that your team is equipped to positively transition and improve.

Aligning Physician and Office Care Teams Around a Shared Vision: A cohesive and well-rounded team take intention planning and design. Learn how to utilize the four-question coaching model to identify how your physicians would like to be represented and how your team can fully support all stakeholders.

Culturally Competent Care – Language Services: Ensuring there is complete understanding of information shared between provider and patient is paramount to creating a safe environment of healing. Learn how to ensure your patients have the appropriate access to language services and support your team in coordinating all aspects of the process.