Press Ganey Partners with Microsoft to Transform the Human Experience in Healthcare

03 February 2025

Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has announced a strategic collaboration with Microsoft. This collaboration will enable the development of a suite of generative AI-powered solutions that redefine actionable insights, driving transformational improvements in the safety, quality, and experience of care delivery. 

By combining Press Ganey’s unmatched data and expertise in healthcare with Microsoft’s cutting-edge capabilities in artificial intelligence, cloud computing, and ambient listening technologies, this collaboration will empower healthcare organizations to anticipate patient needs, support clinicians, and create more human-centered care experiences. 

Driving Transformative Outcomes in Healthcare 

The solutions enabled by the collaboration will bring tangible benefits to healthcare stakeholders: 

• Patients will receive more personalized care, such as tailored communications and instructions, improving outcomes and satisfaction. 
• Providers will gain real-time, actionable data and coaching to enhance decision-making and communication with patients. 
• Healthcare organizations will be equipped with tools to identify and prioritize key areas for improvement, fostering operational efficiency and better care outcomes. 

“Press Ganey’s collaboration with Microsoft marks a significant milestone in our mission to help healthcare organizations create exceptional experiences for both patients and the workforce,” said Darren Dworkin, President and Chief Operating Officer of Press Ganey Forsta. “With the integration of Microsoft’s advanced AI technologies, coupled with our deep healthcare datasets, we are poised to deliver new insights and enable truly data-driven transformation in care delivery.” 

“Press Ganey is a recognized leader in healthcare experience management, and we are proud to collaborate with them to bring innovative, human-centered solutions to the industry,” said Peter Durlach, CVP, Chief Strategy Officer, Health & Life Sciences, at Microsoft. “Together, we are leveraging the power of Microsoft Cloud and AI to help transform care quality, support clinicians in reducing administrative workload, and improve patient outcomes at scale.”  

Complementary Strengths Powering Innovation 

This collaboration integrates Press Ganey’s longitudinal dataset spanning decades of healthcare performance across over 41,000 healthcare facilities — including 7.6 billion patient encounters — with Microsoft’s state-of-the-art AI and cloud computing solutions. Key initiatives include: 

• Ambient Listening for Patient-Provider Interaction Insights: By integrating with Microsoft’s ambient solution, DAX Copilot, Press Ganey will embed AI-powered ambient listening insights into the HX platform. This integrated technology will transform patient-clinician conversations into actionable insights by analyzing content and tone alongside patient experience survey data. These insights will enable healthcare organizations to proactively address patient concerns and support clinicians in enhancing empathetic communication.  
• Predictive Analytics for Patient Safety: Leveraging Microsoft’s AI-powered predictive analytics, Press Ganey will provide healthcare organizations with the ability to proactively identify and mitigate potential safety and experience challenges. For instance, predictive insights could help reduce preventable safety events by flagging emerging trends and high-risk periods, to improve processes and optimize staffing decisions. 
• Secure Data Sharing for Seamless Collaboration: Through Microsoft Azure’s secure cloud infrastructure, Press Ganey will enable seamless, HIPAA-compliant data sharing and collaboration across organizations, fostering a more connected and efficient healthcare ecosystem. 

Learn More  For more information about how Press Ganey is advancing healthcare innovation through AI and ambient listening, visit pressganey.com/PressGaneyAI.