PG PULSE

The best at getting better: Hartford HealthCare’s relentless pursuit of excellence 

In healthcare, standing still means falling behind. Leading organizations don’t defend the status quo—they dismantle it, embedding continuous improvement into every action. It’s not about being the best, but the best at getting better.  

Tune in to the first episode of season 2 for a dynamic conversation between two CEOs and longtime friends. Jeff Flaks from Hartford HealthCare and Press Ganey’s Pat Ryan discuss bold leadership, breaking norms, and why people—not deep pockets or pedigree—shape the future of healthcare. ny’s mission to make communities healthier.  

Together, they explore:  

• How Hartford HealthCare ensures a personalized yet consistent experience across all facilities, delivering top-tier care to 23,000 people every day.  
• Balancing breakthroughs with the basics: AI and emerging tech can transform the industry—but only if handoffs, rounding, and safety are done right.  
• Investing in communities and meeting people where they are, especially through outreach programs like street medicine and pop-up clinics.  
• What happens when a health system stops simply treating patients, and starts partnering with them, marking a shift from transactional models to relationship-driven health.   
• The deep connections between food, housing, and healthcare, plus the urgent need for policy-driven solutions to repair social safety nets that have long failed those who need them most.  What’s next, from AI anticipating needs, to home care redefining access, to precision medicine personalizing treatment—all advancing safety, efficiency, and equity like never before.