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…lexible methods. Leading systems are supplementing surveys with language analytics, digital focus groups, and electronic communities to really understand patient expectations and priorities. Real-time, omnichannel listening Continuous listening systems provide service recovery alerts to resolve individual issues and shine a light on system failures that require process redesign (e.g., wait times and poor care coordination) or service failures that indicate a need for training and co…

…ry articles Apr 2022 - How new health plan initiatives in equity could reshape patient care and experience  [psqh.com] Apr 2022 - How improving DEI can boost member experience  [Healthcare Business Today] Jun 2021 - Diversity and inclusiveness in health care leadership  [catalyst.nejm.org] May 2021 - Achieving zero inequity: lessons learned from patient safety  [catalyst.nejm.org] Jan 2020 - Advancing safety and equity together [nejm.org] Press Ganey publications and……e change, and the first step  [catalyst.nejm.org] What is health equity?  [rwjf.org] Recognizing and managing bias in the ambulatory health care setting* [aha.org] Implicit biases, interprofessional communication, and power dynamics  [UC Davis] Recognizing and Responding to Microagressions at Work Addressing Biased Patient Bheavior A Teachable Moment Simulation Training to Address Racism in Real Time​ The genderbread person  [ItsPronouncedMetrosexual.com] Po…

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…ting. All meetings have the same password: Meeting Password: 123 Overview of the sessions A positive patient experience is the result of multiple factors that influence trust in healthcare professionals such as competence, communication, caring and showing respect.  In this series, Press Ganey explains user-friendly tactics and tools for providers and team members to enhance their interactions throughout the patient journey. Based on the industry’s best practices and listeni…

…Call for Speakers Now Open Calling all healthcare innovators! HX25 Call for Speakers is Now Open! Press Ganey’s annual Human Experience (HX) Conference brings together thousands of healthcare professionals to fuel collaboration, tackle pressing challenges, and shape the future of our industry. Submit a speaker proposal to take the stage in Orlando at this dynamic, can't-miss event. Deadline to submit: August 12, 2024 Submit your abstract Upcoming…

…en in 2020–2023 to weather the storm that was COVID-19 are not yet broadly being supplemented by true care redesign, although there is now a widespread understanding that we will never return to “business as usual.” In this paper, Press Ganey thought leaders offer insights and implications from the data, predictions for the future of healthcare, and commentary on which healthcare issues are the most pressing for healthcare leaders to address in 2024. Our observations are based on care…