AWARDS
2024 Human Experience Award Recipients
Patience experience
Ambulatory surgery
Pinnacle of Excellence
Small (Cases: 0-3,399)
- CoxHealth – Cox Barton County Hospital
- Midwest Medical Center
- Shriners Hospital for Children – Cincinnati
- Valley Health System – War Memorial Hospital
Midsize (Cases: 3,400–5,600)
- Hospital for Special Surgery Health System – Manhattan Ambulatory Surgery Center
- Roper St. Francis Healthcare – James Island
- Tenet – Destin Surgery Center
- Tenet – Coastal Endoscopy Center, LLC
Large (Cases: 5,601+)
- Tenet – Gateway Endoscopy Center
- Tenet – Lonestar Endoscopy
- Tenet – Lonestar Endoscopy – SouthLake
- Tenet – Lonestar Endoscopy – Flower Mound
Guardian of Excellence
- Atlanticare Surgery Center – Cape May
- CoxHealth – Cox Barton County Hospital
- Lexington Medical Center – Irmo
- Madison County Health Care System
- Physicians Endoscopy, LLC – Long Island CT for Digestive Health
- Shriners Hospitals for Children – Canada
- St. Luke’s University Health Network – Endoscopy Center – Buxmo
- St. Luke’s University Health Network – Endoscopy Center – Twin
- Tenet – Roswell Surgery Center
- Tenet – Lonestar Endoscopy
- Tenet – Gateway Endoscopy Center
- Yale New Haven Health System – Shoreline Endoscopy Center
CG CAHPS
Pinnacle of Excellence
Small (0-9 physicians)
- Baylor Scott & White Health – BSW Signature Medicine – Midlothian
- Henry Ford Health – Phillip Frantzis, MD
- South Shore Health System – Olympia Kovich, MD
- Southwestern Health Resources Clinically Integrated Network – Janna Massar, MD, PA
Midsize (10-49 physicians)
- INTEGRIS Heath, Inc – Internal Medicine Pediatric Association
- South Broward Hospital District – Memorial Cardiac Services
- University Hospitals – MP Tri City Family Medicine – Grafton
- West Virginia United Health Systems, INC – UHC Family Medicine Residency
Large (50+ physicians)
- City of Hope National Medical Center – Enterprise – Duarte
- Dartmouth Hitchcock Health – DHMC Hematology Oncology
- INTEGRIS Health, Inc – IMG FM – IFC Baptist
- The University of Texas Southwestern Medical Center – Multispecialty
Guardian of Excellence
- Baylor Scott & White Health – Advanced Kidney Care of North Texas
- Catalina Island Medical Center
- INTEGRIS Health, Inc – Lakeside Women’s Hospital, LLC
- Kirby Medical Center
- MD Anderson Cancer Center
- South Broward Hospital District – Memorial Physician Group
- Stephens Memorial Hospital
CG CAHPS & Medical Practice
Guardian of Excellence
- South Broward Hospital District – Memorial Cancer Institute
- West Virginia United Health Systems, Inc. – United Physicians Care, Inc.
Child CAHPS
Pinnacle of Excellence
- Memorial Health Services – Miller Children’s and Women’s Hospital
- Norton Healthcare, Inc – Norton Women’s and Children’s Hospital
- NYU Langone Health – Tisch Kimmel LOH
- South Broward Hospital District – Joe DiMaggio Children’s Hospital
Guardian of Excellence
Cook Children’s Healthcare System – Cook Children’s
ED CAHPS
Pinnacle of Excellence
- Midwest Medical Center
- Northern Light Health – CA Dean Hospital
- Oklahoma Heart Hospital, LLC
- PeaceHealth – Peace Island Medical Center
Guardian of Excellence
- Fisher County Hospital District
- Oklahoma Heart Hospital, LLC
- Oklahoma Heart Hospital, LLC – South Cam
- South Broward Hospital District – Memorial Regional Hospital South
ED CAHPS & Emergency department
Guardian of Excellence
- Midwest Medical Center
- Munson Healthcare – Paul Oliver Memorial Hospital
- Northern Light Health – CA Dean Hospital
Emergency department
Pinnacle of Excellence
- Complete Emergency Care – Complete Care Southlake
- Complete Emergency Care – Tyler Complete Care
- Complete Emergency Care – The Emergency Clinic Alamo Heights
- Baylor Scott & White Health – The Heart Hospital Baylor Denton
Guardian of Excellence
- AdventHealth – Palm Harbor ER
- AdventHealth – Lake Nona ER
- AdventHealth – Clermont ER
- Aspen Valley Hospital
- Avera Health – Avera McKennan Hospital
- Baptist Health System – Baptist Emergency at Town Center
- BayCare Health System – Mease Dunedin Hospital
- Baylor Scott & White Health – The Heart Hospital Baylor Denton
- Baylor Scott & White Health – The Heart Hospital Baylor Plano
- Bon Secours Mercy Health, Inc. – Sylvania Medical Center
- CaroMont Health – Mount Holly
- Catalina Island Medical Center
- Complete Emergency Care – Bowie
- Complete Emergency Care – Southlake
- Complete Emergency Care – Westlake
- Complete Emergency Care – Fossil Creek
- Complete Emergency Care – The Emergency Clinic Alamo Heights
- Complete Emergency Care – The Emergency Clinic La Vernia
- Complete Emergency Care – Tyler Complete Care
- Complete Emergency Care – The Emergency Clinic at the Pearl
- Department of Veterans Affairs – Clement J Zablocki Veterans Affairs
- Department of Veterans Affairs – VA Fargo Health Care System
- Emerus Holdings, Inc – AHN Harmar
- Erlanger Health – Erlanger Bledsoe Hospital
- Essentia Health – EH St. Joseph’s Medical Center
- HCA – Highlands – Cashiers Hospital
- HCA – Florida Boynton Beach Emergency
- HCA – Heart Hospital of Austin
- HCA – Metropolitan ER – Alamo Heights
- HCA – Florida University Hospital
- Iowa Specialty Hospital – Belmond
- Kettering Adventist Healthcare – Franklin ED
- Kremmling Memorial Hospital District
- Mammoth Hospital
- Mayo Clinic Hospital – Arizona
- Mayo Clinic Hospital – Florida
- Methodist Health System, Dallas – Methodist Southlake Medical Center
- Middlesex Health System – Marlborough
- Monument Health – Custer Hospital
- OhioHealth Emergency Care – Powell
- ProHealth Care, Inc – Mukwonago Emergency Department
- Scripps Health – Scripps Clinic
- Scripps Health – Scripps Coastal Medical Center
- Scripps Health – Scripps Clinic Torrey Pines
- South Broward Hospital District – Memorial Hospital Pembroke Urgent Care
- Southwest General Health Center – Brunswick Medical Center
- Tahoe Forest Hospital District
- The University of Vermont Medical Center – Elizabethtown Community Hospital
- UF Health Corporate – ER – Urgent Care Baymeadows
- Universal Health Services – ER at Fruitville
- University of Rochester Medical Center – Strong West Emergency
- Vail Health Services – Vail Clinic, Inc.
- Veterans Memorial Hospital
HCAHPS
Pinnacle of Excellence
Small (0-49 Beds)
- Kansas City Orthopaedic Institute
- Orthopaedic Hospital of Wisconsin
- Surgical Care Affiliates – Advanced Surgical Hospital
- The Surgery Center at Southwoods, LLC
Small (50-99 Beds)
- Baylor Scott & White Health – BHVH
- City of Hope Chicago
- Oklahoma Heart Hospital, LLC
- Providence Health & Services – Grace Surgical Hospital
- Tenet – OASIS Hospital
Medium (100-199 Beds)
- Baylor Scott & White Health – The Heart Hospital Baylor Plano
- Beth Israel Lahey Health, Inc – New England Baptist Hospital
- Hospital for Special Surgery Health System
- Nebraska Methodist Health System – Methodist Women’s Hospital
Medium (200-299 Beds)
- Catholic Health – St. Francis Hospital
- City of Hope National Medical Center
- Methodist Health System – Methodist Mansfield Medical Center
- University of Pennsylvania Health System – Penn Medicine Chester County Hospital
Large (300+ Beds)
- Mayo Clinic Hospital – Arizona
- Mayo Clinic Hospital – Florida
- Mayo Clinic Hospital – Rochester
- MD Anderson Cancer Center
Academic Medical Center
- Baylor Scott & White Health – BHVH
- Beth Israel Lahey Health, Inc. – New England Baptist Hospital
- Hospital for Special Surgery Health System
- Mayo Clinic Hospital – Arizona
Guardian of Excellence
- AHS Management Company, Inc – Physicians Surgical Hospitals
- Arkansas Surgical Hospital
- AVALA
- Baylor Scott & White Health – BHVH
- Baylor Scott & White Health – The Heart Hospital Baylor Plano
- Black Hills Surgical Hospital
- Bon Secours Mercy Health – Institute for Orthopaedic Surgery
- City of Hope Chicago
- Cottage Health – Santa Barbara Cottage Health
- Emory Healthcare – Emory University Orthopaedics and Spine Hospital
- HCA – Texas Orthopedic Hospital
- Houston Methodist – The Woodlands Hospital
- Jackson Health System – Jackson West Medical Center
- Kansas Heart Hospital
- Keck Medical Center of USC
- Mayo Clinic Hospital – Florida
- Nebraska Methodist Health System, Inc. – Methodist Women’s Hospital
- Ohio Valley Surgical Hospital
- Oklahoma Surgical Hospital
- OrthoIndy Hospital
- Our Lady of the Lake Surgical Hospital
- PSN Services, LLC – Legent Orthopedic + Spine
- Riverwood Healthcare Center
- Russell County Community Hospital – Jack Hughston Memorial Hospital
- South Broward Hospital District – Memorial Hospital Miramar
- St. John’s Health
- Surgery Center Holdings, Inc. – Midwest Surgical Hospital
- Surgical Care Affiliates – Treasure Valley Hospital
- Tenet – Texas Spine and Joint Hospital
- Tenet – Siouxland Surgery Center
- Texas Health Resources – Texas Health Southlake
- The University of Texas Southwestern Medical Center – Clements University Hospital
- UNC Health Care System – North Carolina Heart and Vascular
- University of Pennsylvania Health System – HUP Pavilion
- Woman’s Hospital
HCAHPS & Inpatient
Guardian of Excellence
- AHS Management Company – Tulsa Spine and Specialty Hospital
- Allegheny Health Network – Wexford Hospital
- Aspen Valley Hospital
- Beth Israel Lahey Health – New England Baptist Hospital
- Catholic Health – St. Francis Hospital
- Crystal Clinic Orthopaedic Center
- Cypress Pointe Surgical Hospital
- Franciscan Missionaries of Our Lady Health System – Our Lady Lourdes Heart Hospital
- H. Lee Moffitt Cancer Center and Research Institute
- HCA – Heart Hospital of Austin
- Hospital for Specialty Surgery
- J. Arthur Dosher Memorial Hospital
- Kansas City Orthopaedic Institute
- Mammoth Hospital
- Mayo Clinic Hospital – Arizona
- Mayo Clinic – Rochester
- McBride Clinic Orthopaedic Hospital
- MD Anderson Cancer Center
- Memorial Sloan-Kettering
- NMC Operating Company – The Spine Hospital of Louisiana
- NueHealth – Rothman Orthopaedic Specialty Hospital
- Oklahoma Health Hospital – South Campus
- Oklahoma Heart Hospital
- Orthopaedic Hospital of Wisconsin
- OSS Orthopaedic Hospital – OSS Health
- Southwest Health Center
- Surgical Care Affiliates – Advanced Surgical Hospital
- Tenet – Arizona Orthopaedic Surgical Hospital
- Tenet – Surgical Institute of Reading
- Tenet – Fresno Surgical Hospital
- The Surgery Center at Southwoods
- University of Kansas Hospital Authority – Nemaha Valley Community Hospital
- Vail Health Hospital
HH CAHPS
Guardian of Excellence
- Allen Parish Hospital
- Stillwater Medical Center Authority
Inpatient
Pinnacle of Excellence
Small (0-49 Beds)
- Kansas City Orthopaedic Institute
- Orthopaedic Hospital of Wisconsin
- OSS Orthopaedic Hospital – OSS Health
- Surgical Care Affiliates – Advanced Surgical Hospital
Small (50-99 Beds)
- McBride Clinic Orthopaedic Hospital
- Oklahoma Heart Hospital
- Providence Health & Services – Grace Surgical Hospital
- Tenet – OASIS Hospital
Medium (100-199 Beds)
- Beth Israel Lahey Health – New England Baptist Health
- H. Lee Moffitt Cancer Center and Research Institute, Inc.
- Hospital for Special Surgery
- Roswell Park Cancer Institute
Medium (200-299 Beds)
- Catholic Health – St. Francis Hospital
- City of Hope National Medical Center
- Providence Health & Services – St. Patrick Hospital
- University of Pennsylvania Health System – Penn Medicine Chester County Hospital
Large (300+ Beds)
- Mayo Clinic Hospital – Arizona
- Mayo Clinic Hospital – Florida
- Mayo Clinic Hospital – Rochester
- Memorial Sloan – Kettering
Academic Medical Center
- Beth Israel Lahey Health – New England Baptist Hospital
- Hospital for Special Surgery
- Mayo Clinic – Arizona
- McBride Clinic Orthopedic Hospital
Guardian of Excellence
- Baptist Health South Florida – Mariners Hospital
- City of Hope National Medical Center
- Inova Health System – Inova Fairfax Hospital
- Iowa Specialty Hospital – Belmond
- Northern Light Health – Mercy Hospital
- Providence Health & Services – St. Patrick Hospital
- St. Luke’s Health System – Wood River
- St. Luke’s Health System – McCall
- St. Luke’s Health System – Boise
- St. Luke’s Health System – Meridian
- The Christ Hospital – Inpatient
- The Ohio State University Wexner Medical Center – James Cancer Hospital and Richard Solove
- UCSF Medical Center
- University of Pennsylvania Health System – Penn Medicine Chester County Hospital
Inpatient behavioral health
Pinnacle of Excellence
- HCA – Corpus Christi – Bayview
- HCA – Florida Lawnwood Hospital
- New York City Health and Hospitals – Metropolitan
- UF Health Jacksonville
Guardian of Excellence
- Acadia Management Company – Rio Vista – El Paso Behavioral Hospital
- HCA – Corpus Christi – Bayview
- HCA – Southern Hills Hospital and MC
- HCA – Florida Mercy Hospital
- HCA – Houston Tomball
- HCA – Florida Aventura Hospital
- HCA – Florida Largo Hospital
- HCA – Florida Sarasota Doctors Hospital
- HCA – Trident Medical Center
- INTEGRIS Health – Integris Rural Behavioral Health
- INTEGRIS Health – Arcadia Trails Integris Center
- Mount Nittany Medical Center
- The Cleveland Clinic Foundation – Lutheran Hospital
- UF Health Jacksonville
Inpatient pediatric
Pinnacle of Excellence
- Shriners Hospitals for Children – Canada
- Shriners Hospitals for Children – Chicago
- Shriners Hospitals for Children – Greenville
- Shriners Hospitals for Children – Philadelphia
Guardian of Excellence
- Shriners Hospitals for Children – Canada
- Shriners Hospitals for Children – Chicago
- Shriners Hospitals for Children – Greenville
- Shriners Hospitals for Children – Honolulu
Inpatient rehabilitation
Guardian of Excellence
- BayCare Health System – Morton Plant North Bay Hospital
- St. Charles Medical Center – Bend
Medical practice
Pinnacle of Excellence
Small (0-9 physicians)
- Baylor Scott & White – BSW Signature Medicine – Midlothian
- Catholic Health – SFH Card – Spadaro
- Franciscan Missionaries of Our Lady Health System – Men’s Health
- Healogics – Advanced Would Care and HBO
Midsize (10-49 physicians)
- Endeavor Health – Derm Surgery
- Mount Sinai Health System – Cardiovascular Institute
- UNC Health Care System – Cancer Hospital – Oncology BMT
- University of Miami Health System – Radiation Oncology
Large (50+ physicians)
- Sunflower Health Network – Tammy Walker Cancer Center
- UVA Health – Heart and Vascular Center Fontaine
- UVA Health – Emily Couric Clinical Cancer Center Hematology Oncology East
- UVA Health – Emily Couric Clinical Cancer Center Hematology Oncology West
Guardian of Excellence
- AdventHealth – Well 65+
- AU Health System – AUCC Dermatology Aiken
- Blessing Hospital – Illini Community Hospital
- Catholic Health – St. Francis Hospital – South Bay
- Cedars-Sinai Health System – CSMC Faculty Non-MDN-Off-Site Clinics
- Cedars-Sinai Health System – Wallace and Lee Infusion Center
- Franciscan Missionaries of Our Lady Health System – Our Lady of Lourdes Regional Medical Center
- Froedtert Health – F and MCW – Cancer Network
- Fulcrum Health, Inc.
- Geisinger Center for Aesthetics and Cosmetic Surgery
- INTEGRIS Rural Clinics or Facilities
- Mayo Clinic – Arizona – Medical Practice
- Mayo Clinic – Florida – Medical Practice
- Midwest Medical Center
- Munson Healthcare – Paul Oliver Memorial Hospital
- OhioHealth Corp. – McConnell Heart Health Center
- OhioHealth Infusion Center
- OSF Little Company of Mary – MD
- Physician Alliance of Connecticut – Kidney Center
- Physician Alliance of Connecticut – Primary Care of Hamden
- Planned Parenthood of Montana
- Shriners Hospitals for Children – Boston
- Shriners Hospitals for Children – Cincinnati
- South Shore Health System
- SSM Health – Stoughton Hospital
- The Christ Hospital
- UPMC Renaissance Family Practice
- Washington Hospital – Washington Physician Group
- Yale New Haven Health System – L+ M Westerly Hospital
NICU
Pinnacle of Excellence
- RWJBarnabas Health – Cooperman Barnabas Medical Center
- North Memorial Health Hospital – Maple Grove Hospital
- Stanford Medicine Children’s Health
- UPMC Health System – Children’s Hospital of Pittsburgh
Guardian of Excellence
- AdventHealth – Avista
- El Camino Hospital
- HCA – Eastern Idaho Regional Medical Center
- UNC REX Healthcare
OAS CAHPS
Pinnacle of Excellence
Small (Cases: 0-3,399)
- AmSurg – Woodlands Endoscopy Center
- HCA – College Park Surgery Center
- Tenet – Midwest Physicians Surgery Center
- Tenet – Titusville Center for Surgical Excellence
Midsize (Cases: 3,400-5,600)
- HCA – St. Lucie Surgery Center
- University of Pennsylvania Health System – Radnor Surgery Center
- Wellspan Surgery and Rehabilitation
Large (Cases: 5,601+)
- AdventHealth – Surgery Center of Rome
- AmSurg – Harford Endoscopy Center
- AmSurg – Phoenix Endoscopy
- Tenet – Gateway Endoscopy Center
Guardian of Excellence
- AmSurg – Woodlands Endoscopy Center
- AmSurg – Beaumont Health Gastrointestinal
- H. Lee Moffit Cancer Center and Research Institute – McKinley Outpatient Surgery
- Lighthouse Surgery Center (CT)
- Surgical Investors & Advisors – Advanced Center for Joint Surgery
- Tenet – The Surgery Center – Victoria
Outpatient behavioral health
Pinnacle of Excellence
- HCA – Medical City Green Oaks Hospital
- HCA – Medical City McKinney
- HCA – Portsmouth Regional Hospital
- INTEGRIS Health – Integris Baptist Medical Center
Guardian of Excellence
- HCA – Medical City McKinney
- HCA – Portsmouth Regional Hospital
- INTEGRIS Health – Integris Baptist Medical Center
Outpatient oncology
Guardian of Excellence
- AdventHealth – Waterman
- HCA – Houston West
- HCA – Parkridge Medical Center
- HCA – TriStar StoneCrest Medical Center
- Inova Health System – Inova Fair Oaks Hospital
- Legacy Health System – Legacy Mount Hood Medical Center
- Manhattan Surgical Hospital – Central Kansas Cancer Center
- Montefiore Health System – Montefiore St. Lukes Cornwall
- Northwell Health – Cancer Institute at Riverhead
- Northwell Health – Radiation Medicine at Phelps
- PeaceHealth Cottage Grove
- Tahoe Forest Hospital District
- Tamarack Health – Hayward Area Memorial Hospital
Outpatient rehabilitation
Guardian of Excellence
- Beth Israel Lahey Health – New England Baptist Hospital
- Carroll County Memorial Hospital
- CommonSpirit Health – St. Anthony Hospital Pendelton
- CommonSpirit Health – Yavapai Regional Medical Center
- Emory University Hospital
- Essentia Health – Northwestern Rehab Center
- Henry Ford Health Center – Brownstown
- Inova Health System – Inova PT Center
- Lake Region Healthcare Corp – Prairie Ridge Healthcare
- Mary Washington Hospital
- Mubadala Health Dubai
- Northwell Health – SIUH South
- Northwell Health – Sports Therapy & Rehabilitation – Babylon
- Northwell Health – Sports Therapy & Rehabilitation – Bay Shore
- Northwell Health – Sports Therapy & Rehabilitation – East 64th St.
- St. Luke’s Health – Wright Memorial Hospital
- Southwest General Health Center – North Royalton PT
- Southwest General Hinckley Physical
- Southwest General North Olmsted
- Valley Health System – War Memorial Hospital
Outpatient services
Pinnacle of Excellence
Small (0-14,999 procedures)
- National Institutes of Health – Clinical Center
- Texas Health Southlake
- University of Pennsylvania Health System – Apheresis Therapy Treatment
Midsize (15,000-19,999 procedures)
- BayCare Health System – Hampton Lakes
- Inspira Health Network – Outpatient Therapy
- SSM Health – Stoughton Hospital
- St. Tammany Women’s Pavilion
Large (20,000+ procedures)
- Southwest General Health Center – Strongsville Medical Center
- Tanner Medical – Higgins General Hospital
- UVA Medical Center
Guardian of Excellence
- Baptist Memorial Health – North Mississippi Imaging Services
- BayCare Health System – Cheek – Powell
- BayCare Health System – Countryside
- BayCare Health System – Mease Dunedin Physician Of Building
- BayCare Health System – New Port Richey
- BayCare Health System – Palm Harbor
- BayCare Health System – Riverview
- BayCare Health System – Trinity
- BayCare Health System – Carillon
- BayCare Health System – Trinity
- BayCare Health System – Hampton Lakes
- BayCare Health System – Carlisle Imaging Center
- BayCare Health System – Suncoast Medical Clinic
- BayCare Health System – Bloomingdale
- BayCare Health System – St. Anthony’s Medical Arts Building
- BayCare Health System – Sunset Point
- BayCare Health System – South Tampa
- Black Hills Imaging Center
- H. Lee Moffitt Cancer Center and Research Institute, Inc.
- HCA – Medical City Denton
- Houston Methodist Clear Lake
- Mary Washington Healthcare – Imaging Center for Women
- Mary Washington Healthcare – Medical Imaging at Lees Hill
- Mayo Clinic – Nurse Run Clinic
- Nebraska Methodist Health System, Inc – Methodist Women’s Hospital
- OhioHealth Infusion Center
- OhioHealth Grove City Methodist
- Outpatient Imaging Affiliates -FJI
- Outpatient Imaging Affiliates -HINJ
- Outpatient Imaging Affiliates -WFBI
- Outpatient Imaging Affiliates -AMI
- Outpatient Imaging Affiliates -IDI
- SSM – Stoughton Hospital
- St. Tammany Women’s Pavilion
- Texas Health Azle
- Texas Health Southwest Fort Worth
- The Christ Hospital
- The Christ Hospital – Cardiac Testing Sites
- The Christ Hospital – Anderson Imaging
- The Christ Hospital – Liberty Imaging
Pediatric emergency department
Pinnacle of Excellence
- Baptist Health System – Baptist Medical Center South
- Inova Health – Loudoun Hospital
- Nationwide Children’s Hospital – NCH EDLC
- South Broward Hospital District – Memorial Hospital Miramar
Guardian of Excellence
- Baptist Health South Florida – Baptist Hospital
- Inova Health – Loudoun Hospital
- Nationwide Children’s Hospital – NCH EDLC
- South Broward Hospital District – Memorial Hospital West
Urgent care
Pinnacle of Excellence
- Aspen Valley Hospital
- Barton Health
- Lexington Health – Saluda Pointe
- OrthoMidwest, PLLC
Guardian of Excellence
- OrthoMidwest, PLLC
- Tahoe Forest Hospital District
Employee experience
Employee experience
Pinnacle of Excellence
Small (<100 Returned Employee Surveys)
- AltaMed Health System – First Street Boyle Heights
- Lower Cape Fear LifeCare – Care Center – Brunswick
- Lower Cape Fear LifeCare – Outpatient – Columbus/Bladen
Midsize (100-499 Returned Employee Surveys)
- Houston Methodist – Primary Care Group
- Spooner Health System
- Uvalde Memorial Hospital
Large (>500 Returned Employee Surveys)
- Houston Methodist – Clear Lake
- Houston Methodist – The Woodlands
- Houston Methodist – West
Academic
Guardian of Excellence
- Houston Methodist Hospital
- McLeod Health Clarendon
- Shriners Hospital for Children – Honolulu
- UMC Health System – UMC Physicians
- University of Iowa Health Care – JC
Ambulatory care
Guardian of Excellence
- Baptist Memorial Health Care – Baptist Cancer Center
- Baptist Memorial Health Care – Golden Triangle
- Bellin Memorial Hospital – FMC Ashwaubenon
- Bryan Health – Bryan Lifepointe
- HCA – Texas Orthopedic Hospital
- HCA – Rose Medical Center
- HCA – North Central Methodist ASC
- HCA – Methodist ASC of Boerne
- HCA – Methodist ASC Landmark
- Hendricks Regional Health – Westside Physicians for Women
- Planned Parenthood of South Atlantic
- Spartanburg Regional Health Services District – Union Medical Center
- Tamarack Health – HAMHWE
- UMC Health System
Behavioral health
Guardian of Excellence
- Baptist Memorial Health Care – Golden Triangle
- El Camino Health – Mountain View
- UMC Health System
Cancer center
Guardian of Excellence
- Baptist Memorial Health Care – Baptist Cancer Center
- Hendricks Regional Health
- Marshall Health Network – St. Mary’s Medical Center
- UF Health Physicians
- UMC Health System
Children’s healthcare
Guardian of Excellence
- Children’s Hospital of Philadelphia – Chadds Ford
- Children’s Hospital of Philadelphia – Salem Road
- Children’s Hospital of Philadelphia – Moorestown
- Cook Children’s Healthcare System
- Cook Children’s Physician Network
- Packard Children’s Health Alliance – Menlo Park
Community hospital
Guardian of Excellence
- Columbus Community Hospital
- CommonSpirit Health – St. Vincent Morrilton
- Ely – Bloomenson Community Hospital
- Kirby Medical Center
- Nor-Lea Hospital District
- OSF Healthcare System – Saint Luke Medical Center
- Spooner Health System
- Sullivan County Community Hospital
- Uvalde Memorial Hospital
Hospital
Guardian of Excellence
- Allen Parish Hospital
- Baptist Memorial Health Care – Crittenden
- Baptist Memorial Health Care – Booneville
- Baptist Memorial Health Care – Union County
- Columbus Community Hospital
- CommonSpirit Health – Memorial Hospital Georgia
- CommonSpirit Health – St. Vincent Morrilton
- Ely – Bloomenson Community Hospital
- HCA – Methodist ER New Braunfels
- Houston Methodist – West
- Houston Methodist – Clear Lake
- Houston Methodist – Baytown
- Houston Methodist – Sugar Land
- Houston Methodist – Willowbrook
- Houston Methodist – The Woodlands
- Kirby Medical Center
- Nor-Lea General Hospital
- OSF Healthcare – Saint Luke Medical Center
- Shriners Hospital for Children – Greenville
- Spooner Health
- Sullivan County Community Hospital
- The Cooper Health System – Main
- Uvalde Memorial Hospital
Long term care
Guardian of Excellence
- Golden Valley Memorial Healthcare
- Metropolitan Jewish Health System Hospice – Brooklyn
Medical practice
Guardian of Excellence
- AltaMed General Pediatrics – Westlake 3rd Street
- Atlantic Health System – 95 Madison
- CommonSpirit Health – St. Vincent Hot Springs Medical Group
- CommonSpirit Health – KYOne SJL Phys Enterprise
- Houston Methodist – Primary Care Group
- Houston Methodist – Specialty Physician Group
- Salinas Valley Health – Cardiology 230
- The Guthrie Clinic
- University of Iowa Health Care – JC
Physician experience
Physician experience
Pinnacle of Excellence
Small (<25 Returned Physician Surveys)
- Summit Medical Group – Hebron Litton Primary Care
- Summit Medical Group – Independence Primary Care
- Summit Medical Group – Florence Ewing Primary Care
Midsize (26-75 Returned Physician Surveys)
- Baptist Health South Florida – Doctors Hospital
- Sharp HealthCare – Mary Birch Hospital
- Texas Institute for Surgery
Large (>75 Returned Physician Surveys)
- Baptist Health South Florida – Baptist Hospital of Miami
- Baptist Health South Florida – South Miami Hospital
- HonorHealth – John C. Lincoln
Academic
Guardian of Excellence
- Baptist Health South Florida – Doctor’s Hospital
- Crawford Memorial Hospital
- HonorHealth – John C Lincoln Medical Center
- Shriners Hospitals for Children – Chicago
Children’s healthcare
Guardian of Excellence
- Children’s Hospital of Philadelphia – AtlantiCare Mainland Campus
- Children’s Hospital of Philadelphia – Chadds Ford
- Children’s Hospital of Philadelphia – Einstein Medical Center Montgomery
- Shriners Hospitals for Children – Chicago
- Shriners Hospitals for Children – Philadelphia
- Shriners Hospitals for Children – Lexington
Community hospital
Guardian of Excellence
- Jamestown Regional Medical Center
- Prairie Ridge Health
- Sidney Health Center
- Thayer County Health Services
Hospital
Guardian of Excellence
- Baptist Health South Florida – Doctor’s Hospital
- Baptist Memorial Health Care – Golden Triangle
- Baptist Memorial Health Care – Union County Hospital
- Baptist Memorial Health Care – Carroll County Hospital
- BayCare Health System – Mease Dunedin Hospital
- Bryan Health – Merrick Medical Center
- Children’s Hospital of Philadelphia – Einstein Medical Center Montgomery
- Children’s Hospital of Philadelphia – AtlantiCare Mainland Campus
- Crawford Memorial Hospital
- Gritman Medical Center
- HonorHealth – John C Lincoln Medical Center
- Jamestown Regional Medical Center
- OSF Healthcare – Saint Elizabeth Medical Center
- OSF Healthcare – Saint Anthony Medical Center
- Prairie Ridge Health
- Sarah Bush Lincoln Health Center
- Shriners Hospitals for Children – Chicago
- Shriners Hospitals for Children – Philadelphia
- Sidney Health Center
- Southwest Health Center
- Texas Institute for Surgery
- Thayer County Health Services
- The Cooper Health System – Cooper Care Alliance at Turnersville
Medical practice
Guardian of Excellence
- Inspira Health Network – West Deptford Podiatry
- Inspira Health Network – Surgical Associates VLD
- Inspira Health Network – Penn Jersey Pulmonary
- The Cooper Health System – Sheridan Pavilion
- The Cooper Health System – Cooper Digestive Health Institute at Mount Laurel
Consumer experience
Consumer experience
Pinnacle of Excellence
- MedStar Health
Guardian of Excellence
- Centra Care
- CommonSpirit Health
- Florida Cancer Specialists & Research Institute
- H. Lee Moffitt Cancer Center and Research Institute
- Henry Ford Health
- Montefiore Health System – White Plains Hospital
- Nebraska Medicine
- UCSF Health
- Universal Health Services
- University of Maryland Medical System
- Valley Health System
- Willis-Knighton Health System
Member experience
Highest access and coordination CAHPS ratings
Pinnacle of Excellence
QHP PPO
- Alliant Health Plans, Inc.
- AultCare Health Plans
QHP EPO
- Oscar Insurance Corporation – MI
QHP HMO
- MercyCare Health Plans, Inc
- Quartz Health Solutions – MN
- Quartz Health Solutions – IL
Highest access to care CAHPS ratings
Pinnacle of Excellence
Adult Commercial HMO/POS
- CHRISTUS Health Plan – USFHP
- Martin’s Point – USFHP
- Independent
Adult Commercial Non-HMO
- Blue Cross & Blue Shield of Mississippi
- Wellmark Blue Cross and Blue Shield of Iowa – IA (PPO)
- Highmark BCBS Essential Plan
Adult Medicaid
- Blue Cross Blue Shield – BlueCare Statewide
- AmeriHealth Caritas Pennsylvania
- Molina Healthcare of Kentucky
Child Medicaid General Population
- Centene – Home State Health Plan – MO
- Centene – Sunshine Health – FL CW
- Centene – Home State Health Plan – MO – Show Me Healthy Kids Foster Care
Medicare 1876 Cost
- Medical Associates Clinic Health Plan of Wisconsin
Medicare HMO/HMOPOS
- Health Alliance Medical Plans, Inc. – FirstMedicare Direct
- Leon Health, Inc.
- SummaCare Medicare Advantage Plans
- AultCare Health Plans – PrimeTime Health Plan
- Anthem Corp – HealthSun Health Plans, Inc
- Cigna Healthcare
Medicare Local PPO
- Blue Cross Blue Shield of Michigan – Wellmark Advantage Health Plan
- Blue Cross Blue Shield of Louisiana
Highest doctors and quality of care CAHPS ratings
Pinnacle of Excellence
EPO
- Oscar Insurance Corp – FL
HMO PPO
- Christus Health Plan – LA
QHO PPO
- Alliant Health Plans, Inc.
QHP EPO
- Community First Health Plan
QHP HMO
- Baylor Scott & White Health Plan
Highest enrollee experience with plans CAHPS
Pinnacle of Excellence
QHP EPO
- Community First Health Plan
QHP HMO
- Kaiser Permanente – GA
QHP PPO
- Arkansas Blue Cross Blue Shield
Highest overall CAHPS ratings
Pinnacle of Excellence
Adult Medicaid
- BlueCross BlueShield of Tennessee – BlueCare Statewide
- Molina Healthcare of Florida
- UnitedHealth Group – CP (LA)
Adult Commercial HMO/POS
- Brighton Marine – USFHP
- CHRISTUS Health Plan – USFHP
- Martin’s Point – USFHP
Adult Commercial Non-HMO
- Blue Cross & Blue Shield of Mississippi
- Blue Cross and Blue Shield of Montana Federal Employee Program
- Capital District Physicians’ Health Plan – (PPO)
Child Medicaid General Population
- Chorus Community Health Plans, Inc.
- UnitedHealth Group – CP (NE Medicaid)
- UnitedHealth Group – CP (NE CHIP)
Medicare 1876 Cost
- Medical Associates Clinic Health Plan of Wisconsin
- Medical Associates Health Plan, Inc.
Medicare HMO/HMOPOS
- Anthem Corp – HealthSun Health Plans, Inc
- Astiva Health
- AultCare Health Plans – PrimeTime Health Plan
- Doctors HealthCarePlans, Inc.
- Leon Health, Inc.
- Lumeris – Essence Healthcare
Highest overall experience CAHPS ratings
Pinnacle of Excellence
Medicare Local PPO
- Independent Health Association, Inc.
QHP EPO
- Community First Health Plan
QHP HMO
- Quartz Health Solutions
QHP PPO
- Alliant Health Plans, Inc.
Highest physician care CAHPS ratings
Pinnacle of Excellence
Adult Commercial HMO/POS
- Baylor Scott & White Health Plan
- Brighton Marine – USFHP
- CHRISTUS Health Plan – USFHP
Adult Commercial Non-HMO/POS
- Hawaii Medical Service Association – Preferred Provider Plan
- Triple-S Salud
- UPMC Health Plan (PPO/EPO) Benefit Management Services
Adult Medicaid
- Centene Corp – Magnolia Health – MS
- Centene Corp – WellCare of Kentucky
- Molina Healthcare of Florida
Child Medicaid General Population
- Centene Corp – Sunshine Health – FL MMA
- Chorus Community Health Plans, Inc.
- UnitedHealth Group – CP (NE Medicaid)
Highest plan and plan services CAHPS ratings
Pinnacle of Excellence
Adult Commercial HMO/POS
- Brighton Marine – USFHP
- CHRISTUS Health Plan – USFHP
- Martin’s Point – USFHP
Adult Commercial Non-HMO
- Blue Cross & Blue Shield of Mississippi
- Blue Cross and Blue Shield of Montana Federal Employee Program
- Capital District Physicians’ Health Plan – (PPO)
Highest plan services CAHPS ratings
Pinnacle of Excellence
Adult Medicaid
- Molina Healthcare of Florida
- UnitedHealth Group – CP (LA)
- UnitedHealth Group – CP (MA)
Child Medicaid General Population
- BlueCross BlueShield of Tennessee – BlueCare Statewide
- Chorus Community Health Plans, Inc.
- Texas Children’s Health Plan
Highest prescription drug CAHPS ratings
Pinnacle of Excellence
Medicare HMO/HMOPOS
- Kaiser Permanente
- Kaiser Permanente
- Kaiser Permanente
- Leon Health, Inc.
- UPMC for Life Complete Care
Medicare-Medicaid Plan HMO/HMOPOS
- Upper Peninsula Health Plan (UPHP) MI Health Link
Medicare Local PPO
- Elevance Health – Medicare y Mucho Mas
- Independent Health
- UnitedHealthcare
Clinical quality
Clinical quality
Pinnacle of Excellence
Small (<100 Beds)
- Tamarack Health Ashland Medical Center
Midsize (100-299 Beds)
- Larkin Community Hospital Palm Springs Campus
Large (>300 Beds)
- Beth Israel Lahey Health, Inc. – Beverly Hospital
Guardian of Excellence
- Bingham Healthcare – Grove Creek Medical Center
- Faith Regional Health Services
- Larkin Community Hospital Palm Springs Campus
- Redington-Fairview General Hospital
- The University of Vermont Health Network – CVPH
- Tuba City Regional Health Care Corporation
NDNQI® award for outstanding nursing quality
NDNQI® award for outstanding nursing quality
Academic Medical Center
- RWJBarnabas Health – Robert Wood Johnson University Hospital
Community Hospital
- Holy Name Medical Center
International
- Abu Dhabi Health Services – SEHA – Ghayathy Hospital
Pediatric Hospital
- Providence Health & Services – Covenant Children’s Hospital
Psychiatric Hospital
- Ballad Health – Woodridge Psychiatric Hospital
Rehabilitation Hospital
- Craig Hospital
Teaching Hospital
- Beth Isreal Lahey Health – New England Baptist Hopsital
The HX high reliability horizon award
The HX high reliability horizon award
Recipients will be announced soon.
The serious safety event rate reduction award
The serious safety event rate reduction award
Recipients will be announced soon.