A multi-ethnic group of nursing students are attending class together. They are seated at a long table in a classroom. The individuals are working in pairs on a project. The two women seated closest to the camera are being assisted by their female professor who is showing them something on a digital tablet.

WEBINAR

Key CX insights for health systems

Thursday, February 27th, 2025, 1:00 – 2:00PM ET

About this webinar

Pranav Desai and Aaron Clifford walk through the main insights from Press Ganey’s annual state of consumer experience report, covering how AI tools, transparency, and trust are changing what we know about consumer choice.

In this digital age, younger generations are demanding more tech-forward capabilities, but healthcare organizations must be cautious not to isolate older generations, who are hesitant to embrace new tools and processes.

Learn how healthcare organizations can personalize consumer experience to attract and retain patients in 2025.

Join us to:

Unpack the latest in consumer trends across all of the touch points of the consumer journey, from AI search, to brand reputation, to listings accuracy, and self-service administrative tools.
See how generational differences change the way that consumers view reputation, do their online research, choose their providers and facilities, and book their care. Discuss how to meet these diverse needs and ensure your organization stands out amongst the competition.
Learn how healthcare organizations can meet changing consumer needs with consumer experience technologies that are specialized for healthcare use cases.

Featured Speakers:

Aaron Clifford,
VP Consumer Experience, Press Ganey

Pranav Desai,
SVP and GM, CX, Press Ganey