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Event

The State of Member Experience: Key Insights for Health Plans

Thursday, December 12th, 2024, 12:00 – 1:00PM ET

About this webinar

Join us for an in-depth look at the latest findings from Press Ganey’s State of MX Report. In this webinar, we’ll explore emerging trends, challenges, and opportunities in member experience across the healthcare industry.

Learn how top-performing health plans are using data-driven strategies to improve member satisfaction, increase retention, and meet regulatory requirements. Discover actionable insights to elevate your organization’s member experience strategy in the coming year.

During our time, we will discuss:

Actionable Data Insights: Learn how to harness data to identify and address member pain points and improve satisfaction.
Best Practices for Member Retention: Discover proven strategies to enhance member engagement and loyalty, driving long-term retention.
Regulatory Compliance Solutions: Understand how top health plans manage regulatory demands while optimizing operational efficiency and delivering a seamless member experience.

Speakers

Bonnie Thompson,
Vice President, Strategic Consulting, Press Ganey

David Shapiro,
GM and SVP, Member Experience, Press Ganey

Mark Logsdon,
Director, Data Science, Press Ganey