By Pat Ryan, Chairman & Chief Executive Officer and Thomas Lee, Chief Medical Officer, Press Ganey
Health care organizations continue to struggle to stop the wave of resignations by caregivers of all types and to recruit people to fill vacancies. Yes, competitive pay and other support options are essential to recruiting caregivers, but organizational culture, including a commitment to excellence, is what makes them stay, according to data from Press Ganey. What does drive loyalty and resilience among caregivers? As is true in other industries during these difficult times, getting back to basics is crucial — and in health care that means focusing organizational culture on the noble cause of reducing patients’ suffering and then supporting caregivers in that work.