This first-of-its-kind agreement was announced during Press Ganey’s HX23 Conference in Orlando
Press Ganey, the leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced an agreement with Epic to collaborate on deep integration of patient experience data into its more than 300 million patient records. The collaboration will aim to improve care by supporting personalized experiences and holistic understanding of all patients. Press Ganey is the first company to integrate experience data and guidance directly into Epic.
Press Ganey and Epic are aligned in our vision of making care experiences as positive and seamless as possible for both patients and providers. By integrating our patient experience measurement and improvement capabilities with Epic, we can empower healthcare providers with the insights they need to drive meaningful change and improve the human experience of care.
Darren Dworkin
President & Chief Operating Officer, Press Ganey
This integrated solution, which will be available later this year, is an important step in supporting real-time insight into patient feedback, allowing providers to respond quickly and efficiently to concerns. Initially, Press Ganey data and insights will be integrated into Epic’s MyChart patient portal and Cheers CRM, with integration into additional applications to be added in the future.
As we continue our work to build a national health IT infrastructure that connects patients, providers, payers and more, experience management plays an important role. Press Ganey is a leader and will help deliver important insights directly in the workflows that Epic organizations use every day to create more personalized experiences for their patients.
Alan Hutchison
Vice President, Epic
Press Ganey’s Human Experience (HX) Platform is a comprehensive solution for gathering, analyzing, visualizing and acting to improve patient and employee experience. It is designed to help healthcare organizations gather and use feedback to improve the overall quality of care and create a more positive experience for patients and staff.
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform—a suite of experience and research solutions that break down the silos between Customer Experience(CX), Employee Experience (EX), Patient Experience (PX), and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers the HX (Human Experience) Platform—a suite of experience and research solutions that break down the silos between Customer Experience (CX), Employee Experience (EX), and Market Research—so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer. Forsta is a PG Forsta company.
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