Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, today unveiled expanded AI capabilities designed to help healthcare leaders anticipate challenges, take proactive action, and improve safety and experiences for patients and employees.
Built to deliver unmatched precision, Press Ganey AI anticipates safety events, employee turnover, clinical trends, and patient experience outcomes. These advanced capabilities are powered by the industry’s largest integrated dataset—5.5 billion patient encounters, 2.2 million employee voices, and the nation’s top patient safety organization database.
Leading healthcare organizations know the power of bringing safety, workforce engagement, and patient experience together in one strategy,” said Patrick T. Ryan, CEO and Chairman of Press Ganey Forsta. “Artificial intelligence takes this approach to the next level, helping leaders stay ahead of challenges and make meaningful improvements that lead to better care and outcomes.
Industry-leading AI, purpose-built for healthcare
Press Ganey AI combines cutting-edge technology—including machine learning, predictive analytics, generative LLMs, and NLP—with decades of industry expertise. Purpose-built for safety, HR, nursing, patient experience, and marketing leaders, these capabilities address healthcare’s complex challenges. Available on the HX Platform, with select features in limited release, Press Ganey AI delivers more actionable insights through three core capabilities:
- AI Summarize
Extract insights in a fraction of the time. Instantly analyze active and passive feedback from surveys, patient portals, calls, and online reviews. Teams can leverage conversational AI to query data in real time, asking questions like, “Which clinics are performing above average?” - AI Compose
Save time with context-aware, branded responses to online reviews and patient feedback. Surveys are enhanced with smart prompts to gather richer insights. For example, if a patient writes, “I liked my nurse,” Press Ganey AI follows up by asking for the nurse’s name and reasons why. - AI Recommend
Turn insights into action with predictive analytics. Identify groups of at-risk employees and receive evidence-based engagement plans. Detect safety risks from patient feedback, classify harm events, and provide actionable recommendations to address overlooked issues.
Proven impact across healthcare
The enhanced capabilities of Press Ganey AI are part of the company’s $500M, five-year investment in generative AI and advanced technologies for the HX Platform. Hospitals already using Press Ganey’s AI-powered predictive rounding have doubled their ability to identify at-risk patients, enabling timely interventions. Nursing Intelligence, another AI-driven feature, reduces the time spent reviewing patient experience data by 50%, streamlining the Magnet® application process.
AI has the potential to revolutionize healthcare by providing leaders with the tools to predict and address challenges before they arise,” said Darren Dworkin, President and Chief Operating Officer of Press Ganey. “With these expanded capabilities, Press Ganey AI ensures that organizations can act with confidence, leveraging technology that prioritizes safety, accuracy, and equity to improve outcomes for patients and employees alike.
To learn more about Press Ganey AI and how it can transform an organization’s approach to care, visit pressganey.com/PressGaneyAI.
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform—a suite of experience and research solutions that break down the silos between Customer Experience(CX), Employee Experience (EX), Patient Experience (PX), and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers the HX (Human Experience) Platform—a suite of experience and research solutions that break down the silos between Customer Experience (CX), Employee Experience (EX), and Market Research—so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer. Forsta is a PG Forsta company.
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