Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, announced today Sutter Health has selected the company as its improvement partner for patient and employee experience. Sutter Health, headquartered in Northern California is a not-for-profit integrated health delivery system with 27 acute care campuses and more than 300 clinics dedicated to serving over 3 million patients across California each year. Moving forward, Press Ganey will support the organization in its bold strategy to be the best healthcare system to work, practice medicine and receive care.
At Sutter Health, we recognize the clear benefits of focusing on the holistic experience of our patients and employees. Press Ganey’s Human Experience (HX) platform will enable us to integrate data across multiple areas, making it easier for our teams to gain insights for local improvements while also providing an enterprise-wide view across our system.
Jennifer Bollinger
Chief Consumer and Brand Officer, Sutter Health
Bollinger further underscored the rigorous selection process: “After an exhaustive RFP process in 2023, Press Ganey emerged as the clear leader, meeting our requirements for supporting our complex health system and providing the most robust resources and comparative benchmarks in the nation.”
When we started out on this journey, we knew we needed one partner to help us measure, integrate, and accelerate performance across workforce engagement, patient experience, and safety. As we go forward, our goal is to create a more comprehensive and connected experience for our patients. Only Press Ganey has the right combination of healthcare expertise, leadership, and technology to help us gather and analyze this information to create compelling insights our leaders can act on immediately.
Warner Thomas
President and CEO, Sutter Health
In the current landscape, it’s clear that healthcare organizations have to do more with less. Leading healthcare systems like Sutter Health are realizing the value of partnering with one organization that can help support their entire enterprise strategy and accelerate transformation. Our entire team is thrilled to partner with Sutter Health to help them accelerate improvements in their journey to become the nation’s leading healthcare provider.
Patrick T. Ryan
Chairman and CEO, Press Ganey
To schedule a demo of Press Ganey’s Human Experience platform, visit PressGaney.com
About Sutter Health
Sutter Health’s integrated, not-for-profit system of associated clinicians, employees and volunteers support more than 3 million patients in diverse communities across two dozen counties. Headquartered in Northern California, Sutter provides access to high quality, affordable care through its hospitals, medical foundations, ambulatory surgery centers, urgent and walk-in care centers, telehealth, home health and hospice services.
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform—a suite of experience and research solutions that break down the silos between Customer Experience(CX), Employee Experience (EX), Patient Experience (PX), and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers the HX (Human Experience) Platform—a suite of experience and research solutions that break down the silos between Customer Experience (CX), Employee Experience (EX), and Market Research—so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer. Forsta is a PG Forsta company.
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