Natural language processing (NLP)

The human stories behind your feedback

Some of the most valuable feedback about your patients’ healthcare experience isn’t structured or easily quantifiable. But our NLP technology can bring order to chaos. Using machine learning and AI, we cut down on the time and effort it takes to get actionable analysis from comments.

See it in action

Distill text into actionable insights

Ensure each voice is heard

Capture, consolidate, and organize verbatim patient comments from multiple sources into a centralized, intuitive, and easy-to-use platform.

Get to the root of the issues

Press Ganey’s comment analytics intelligence explains the “why” behind patient ratings so you can accurately direct resources and guide improvement efforts.

Avoid the hidden costs

Skip the manual steps of collecting, reviewing, and distributing patient comment data. Comment analytics automates this process, making it fast and easy.

Drill down deeper

Zoom in on 5,000+ categories, themes, and subthemes. Pinpoint details that impact a single experience or identify common issues that affect many.

actual intelligence

Hear the voices that will make a difference

Our technology automatically collects, reviews, and analyzes comments from all your feedback channels. Open-ended questions on surveys, social media comments, posts on review websites—and anywhere else consumers talk about their healthcare experiences.

beyond words

Deep analysis, ready to act on

Get the most relevant insights with our healthcare-specific lens. Zoom in on over 5,000 categories, themes, and subthemes to collect consumer stories—from the most common to the most unique. All in easy-to-understand dashboards and reports.

proof points

Powering ahead with patented technology

We’re the only one with six U.S. patents for healthcare-specific NLP and machine learning, all aimed at reinforcing your ability to act on valuable feedback—no matter how it is structured.