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PG Pulse

Welcome to PG Pulse, Press Ganey’s podcast where we dive deep into healthcare innovation and the Human Experience. In each episode, celebrated leaders across the industry—and beyond—explore the dynamic interplay between the people, processes, and technology shaping the future of healthcare.

As we chart a new course for patient experience, employee engagement, safety and quality, clinical outcomes, and more, PG Pulse is your go-to source for insights and thought leadership. Join us, as we unpack challenges, dissect complexities, and pioneer solutions to drive meaningful, sustainable, industry-wide change, together.

Episodes

Episode 11: From search to experience: how AI is changing consumer behavior and safety in healthcare

Episode 11: From search to experience: how AI is changing consumer behavior and safety in healthcare

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Episode 10: Helping healers heal: Empowering human potential in healthcare

Episode 10: Helping healers heal: Empowering human potential in healthcare

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Episode 09: Putting members first: Blue Shield’s data-driven approach to exceptional experiences

Episode 09: Putting members first: Blue Shield’s data-driven approach to exceptional experiences

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Episode 8: Let’s talk about it: A new path to youth mental health

Episode 8: Let’s talk about it: A new path to youth mental health

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Episode 07: One system, one culture: Cultivating trust and belonging at Cook Children’s

Episode 07: One system, one culture: Cultivating trust and belonging at Cook Children’s

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Episode 06: Redefining nurse resilience in the age of innovation

Episode 06: Redefining nurse resilience in the age of innovation

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Episode 05: Hospitality in healthcare: Delivering exceptional patient experiences

Episode 05: Hospitality in healthcare: Delivering exceptional patient experiences

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Episode 04: The case for optimism – and hope – in pediatrics

Episode 04: The case for optimism – and hope – in pediatrics

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Episode 03 – Safety and high reliability in healthcare: Making the right thing, the easy thing, every time

Episode 03 – Safety and high reliability in healthcare: Making the right thing, the easy thing, every time

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Episode 02: Healthcare’s digital transformation: Optimizing care and empowering people at HX24

Episode 02: Healthcare’s digital transformation: Optimizing care and empowering people at HX24

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Episode 01: Why we need gritty people: Resilience, innovation, and social capital in healthcare

Episode 01: Why we need gritty people: Resilience, innovation, and social capital in healthcare

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