PG PULSE
Episode 10: Helping healers heal: Empowering human potential in healthcare
How does a complex healthcare system ignite culture centered around individual well-being? As challenges like burnout, compassion fatigue, and staffing shortages echo throughout the industry, the solution may be rooted in something deceptively simple: human connection—and an understanding that, despite our differences, we have more in common than we think.
In this episode of PG Pulse, Press Ganey Chairman and CEO Pat Ryan sits down with Jeremy Segall, Assistant Vice President and System Chief Wellness Officer at NYC Health + Hospitals, for a candid discussion on workforce well-being—and the stark realities of working in healthcare today. They explore the power of connection, the link between employee well-being and patient experience, and how this alignment speaks to the heart of healthcare: our shared humanity.
Join the conversation for insights on:
- The science of workforce well-being—as well as its ripple effect across patient safety, experience, loyalty, and more
- Helping employees bring their authentic self to work, and developing psychological safety as the foundation for a thriving healthcare ecosystem
- Leading with vulnerability, modeling compassion, fostering empathy, and building resilience within a high-stakes, high-stress environment
- The power of peer networks and social capital, plus best practices around cultivating an environment where employees feel valued and supported, respected and empowered
- Promoting a culture where seeking support is a strength, not a stigma
- Modeling generosity of spirit, integrity, and accountability to inspire a culture where everyone leaves the workplace better than they found it