PG PULSE

Episode 12: The human side of healthcare: Balancing compassion and innovation

In a data-driven world, the human element in healthcare often gets overlooked. But what if healthcare could balance compassion with innovation and clinical outcomes? 

In this episode of PG Pulse, Press Ganey Chairman and CEO Pat Ryan talks with David Dill, Chairman and CEO of Lifepoint Health, from the floor of Nashville Healthcare Sessions. Together, they discuss how purpose-driven leadership is reshaping healthcare. Guided by quality and compassion, they explore Lifepoint’s innovative approaches to delivering exceptional care, building resilient teams, partnering to support communities—all of which are at the core of the company’s mission to make communities healthier.  

Tune in to learn:  

• How to build a resilient workforce supported by systems, not just individual grit.
• Ways to create a culture of belonging and community responsibility.
• Why leading with quality drives financial success and strengthens partnerships.
• How organizations can power economic growth.
• The role of new technologies in expanding care access and enhancing the patient experience.