PG PULSE

Safety and high reliability in healthcare: Making the right thing, the easy thing, every time

Human Experience meets high reliability: Building a culture of safety in healthcare

Safety is the foundation of healthcare. It underpins all experiences, for patients and employees. And it takes the dedication and diligence of every person at an organization—from the boardroom to the bedside—to put safety first, embed it as a core value, and continually advance the industry toward zero harm.

Hosted by Press Ganey Chief Safety and Transformation Officer Dr. Tejal Gandhi, this podcast examines the critical role of safety as the foundation of the Human Experience in healthcare. She’s joined by Sonja McLendon, Chief of Operational Excellence at Northeast Georgia Health System, and Dr. Michelle Schreiber, Deputy Director of the Center for Clinical Standards and Quality at the Centers for Medicare & Medicaid Services (CMS), to discuss strategies for creating safe environments, achieving optimal outcomes, and building trust.

Tune in to explore:

• Key characteristics of High Reliability Organizations (HROs), as well as practical steps for building a robust culture of safety
• How technology can improve safety, from telehealth expanding safe access to care, to AI helping employees predict and prevent safety events
• Automating administrative tasks and reducing friction points for both patients and employees, enabling them to then build stronger 1:1 human connections
• Creating a holistic view of the patient that considers social determinants of health and other external factors impacting care

Empowering patients to actively participate in safety as well as their personal care journey overall