PG PULSE

Episode 07: One system, one culture

At the heart of every thriving healthcare organization is a strong workplace culture. But how do you create continuity and make sure everyone feels like they belong, when employees are scattered far and wide?

Hosted by Jessica Dudley, MD, Press Ganey’s Chief Clinical Officer, this episode of PG Pulse explores how Cook Children’s Health Care System has built, and maintained, a culture of excellence. From humble beginnings as a 30-bed hospital to the regional powerhouse it is today, they delve into the complexities around scaling culture and preserving a consistent identity—despite growing pains. Join us as Dr. Dudley sits down with Cook Children’s VP of Brand and Team Experience Kathy McLean, VP of Experience Megan Chavez, and Chief Administrative Officer Keith Holtz to discuss how they prioritize connection, collaboration, and social capital.

Tune in to learn:

• Strategies for keeping workers engaged, supporting their well-being, and reducing employee burnout
• How to use data to measure and improve your workplace culture
• Tips for creating a consistent and positive experience for staff, patients, and their families, no matter where they are