Brand and growth
Patients are consumers first
Today’s healthcare consumer has endless choice when it comes to their physicians, hospitals, and healthcare plans. We make sure they choose you—again and again. With a focus on patient acquisition and retention, our consumer experience solutions give you the insights and tools to manage your digital presence and stand out from the pack.
Integrated tools to engage patients throughout their consumer journey
Meet your patients where they are
Convert web traffic into foot traffic. From a single platform, make sure provider and location listings across sites (including your own) are informative, accurate, and recent.
Share the information they need
Healthcare consumers do their homework. We’ll help you provide them with information and recent reviews for your locations and providers to show that you can fulfill their care needs.
Help them make the right choice
Having trouble getting reviews? Improve response rates by requesting reviews within PX surveys and publish positive feedback from Press Ganey surveys to review sites across the web.
Efficiently track and respond to feedback
Stay in the loop about consumer feedback. Our AI-driven dashboards provide at-a-glance comment sentiment analysis and competitor tracking and help your team respond quickly and consistently.
Market research
Build marketing strategies that will go the distance
Make big decisions with all the data in front of you. Syndicated and ad hoc market research helps you understand consumer brand perception and how you compare to the competition. Measure your progress with interactive dashboards designed for optimal user experience.
PARTNER NETWORK
Your details in the right hands
Our healthcare experience is to your benefit. Our first-rate partner network includes companies from Google to healthcare-specific sites like WebMD, Healthgrades, Vitals, and more. We can help you maintain an engaged brand presence where your patients are looking for you.
System integration
Satisfied patients are the best referrals
Consumer experience is the earliest stage of the patient experience journey. Our integrated Human Experience platform allows you to broadcast your hard-earned patient experience wins with healthcare consumers. Share your patients’ feedback as reviews to entice more patients through your doors.
Giving you the tools to make a difference
Your biggest challenges meet our best solutions
visualize
Listings
act
Review publishing
visualize
Transparency
act
Reputation
“Press Ganey has been a true extension of our team. They have helped us grow our brand and hear the consumer voice.”
Valeska Valencia
Director of Reputation Management and Social Media, Baptist Health South Florida
brand & growth
Ready to reach the patients of today?
We can’t wait to show you how an integrated consumer experience solution can evolve your digital presence.
