Consumer experience
Transform the healthcare journey with exceptional consumer experience
Discover how Press Ganey helps healthcare organizations enhance consumer satisfaction, build loyalty, and grow their brand. Today’s healthcare consumer has endless choice when it comes to their care. We give you the tools and insights to make sure they choose you—again and again.
Consumer experience
What does consumer experience mean in healthcare?
Today’s consumers expect their healthcare experience to match the transparency, access, and choice they receive in other industries. With consumers relying on online search as much as they do referrals from providers, healthcare organizations must prioritize their online reputation and digital presence to win over new patients and stand out amongst the competition.
Integrated tools for your consumer experience management strategy
Stand out to prospective patients online
89% of consumers say up-to-date online information is key to their choice in provider. From a single platform, make sure provider and location listings across sites are informative, accurate, and recent.
Share the consumer feedback they need
Healthcare consumers do their homework. Gain consumer trust with transparency on your website and beyond. Sharing recent patient ratings and reviews for your providers helps consumers feel confident in their care choices.
Amplify the voices of your satisfied consumers
Improve overall ratings with review campaigns that request online testimonials from all of your patients and publish patient feedback from Press Ganey surveys as reviews to healthcare sites across the web.
Efficiently track and respond to consumer feedback
Measure how consumer feedback is impacting your online reputation with our industry-leading comment sentiment analysis and AI summaries of qualitative data. Respond quickly and consistently to negative reviews to improve your reputation.
“Press Ganey has been a true extension of our team. They have helped us grow our brand and hear the consumer voice.”
Valeska Valencia
Director of Reputation Management and Social Media, Baptist Health South Florida
Data-driven brand insights
Build consumer experience strategies that will go the distance
Let local consumer feedback data guide your strategy. Syndicated brand intelligence helps you understand brand perception and awareness in your market relative to competitors. Dive into consumer data with interactive dashboards designed for optimal user experience.
Partner network
Why partner with Press Ganey for consumer experience
In the age of AI search, our healthcare experience is to your benefit. Our first-rate partner network includes companies from Google to healthcare-specific sites like WebMD, Healthgrades, Vitals, and more and our Review Publishing solution is the only of its kind. We can help you enhance your brand reputation across all the sites that matter.
Giving you the tools to make a difference
Your biggest challenges meet our best solutions
visualize
Listings
act
Review publishing
visualize
Transparency
act
Reputation
brand & growth
Ready to reach the patients of today?
We can’t wait to show you how an integrated consumer experience solution can evolve your digital presence.
