Smiling woman holding and hugging her small child.

Health plans

Architect a better member experience

Unlock deep and robust insights across the member journey. Our Human Experience platform is designed to improve member experience, reduce member churn, and make Star Ratings better to accelerate plan performance. It all starts with feedback, insights, and analytics—delivered as only Press Ganey can.  

See it in action

The Press Ganey universe, by the numbers (and counting)

98%

U.S. health plan enrollees

7/10

Health plans

98%

4- and 5-star plans

Patient voices

CONTINUOUS MEMBER LISTENING

Bring the member journey fully into focus

You can’t be everywhere at once. But with our continuous listening solutions, you can tune in to key conversations and friction points anywhere they’re happening. Ask for feedback when you need it. Collect it whenever you want it. Then turn that insight into actions that improve member experience. Our intelligent tools make it easy.

HEALTH PLAN MEMBER EXPERIENCE

Pinpoint member loyalty  

Know exactly what keeps members with your plan. Real-time feedback, actionable insights, and resources help you continually improve plan performance and member experience.

ADVANCED ANALYTICS

Analytics that help you make an impact

Take the guesswork out of understanding health plan performance. Predictive analytics, natural language processing (NLP), and expert consulting join forces to illuminate what’s driving the member experience with your plan, so you can get ahead and make an impact.

Smiling young woman sitting on a couch looking at her smartphone.

HEALTH PLAN PROVIDER EXPERIENCE

Understand the provider perspective

Clinicians are vital to the care experience. Our platform makes it easy to get their feedback on your health plan, audit their access to your members, and receive rich insights in return that can help you accelerate plan performance and design the best member experiences.

QHP secret shopper

Don’t let compliance issues slow you down

Meeting regulatory requirements is vital to health plans. Press Ganey helps health plans confidently navigate existing and evolving regulations, and streamline patients’ access to care, showcasing their commitment to health equity and compliance. Learn more about QHP secret shopper.