PG PULSE

The Hidden Power of Social Capital in Healthcare’s Strongest Teams

What does it take to build a resilient, future-ready healthcare workforce? 

The old playbooks won’t cut it. In this episode of PG Pulse, Brad Fetters, President of Press Ganey Consulting, and LeAnne Andersen, Chief People Officer at Emplify Health, reveal why trust, teamwork, and adaptability—not rigid structures—drive real transformation. 

They explore how agile teams, aligned values, and social capital fuel success, plus tackle today’s biggest workforce shifts—from AI’s role in job sustainability to protecting healthcare workers from burnout and violence. 

Topics include: 

• Social capital as a catalyst for change 

• Agile leadership and the shift from rigid hierarchies 

• Merging cultures to create a shared identity 

• The workforce reset: gig work, multigenerational teams, and evolving dynamics 

• Personalized total rewards that drive engagement 

• Safeguarding healthcare workers from burnout and violence 

• AI’s impact on job sustainability 

Listen now to learn how trust—not tradition—powers the best healthcare teams.